Customer Support Specialist (Danish speaking)

Frank Energie; Lelystad; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive remuneration

Performance-based bonus

Office in Barcelona or Amsterdam

Team-building activities

Coffee, drinks and fruit

Friendly, dynamic environment

Personal development support

Job summary

Frank Energie is seeking a Danish-speaking Customer Support Specialist based in Barcelona or Amsterdam. You will manage customer tickets, escalate to appropriate departments, and oversee ticket handling for the Danish market.

You will respond to inquiries in Danish and English across email, chat, and phone, collaborate with Operations, Marketing, and Development, and contribute to improving processes for an excellent customer experience.

Qualifications

• Experience in customer service and client-facing roles.
• Strong communication skills in Danish and English.
• Ambitious, proactive team player with a growth mindset.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in Danish and English.
• Handle and follow up on customer requests from initial contact to resolution.
• Collect feedback and suggest improvements to services.
• Collaborate with Operations, Marketing, and Development on customer-focused solutions.
• Contribute to process improvements for an excellent customer experience.
• Support operational tasks within the Danish energy market.

Skills

Danish language

English language

Customer service experience

Team player

Proactive attitude

Job description

Frank Energie is a fast-growing company based in Amsterdam. We are revolutionizing the energy market, accelerating the energy transition, and making affordable sustainable energy accessible to everyone.

With our innovative proposition and smart services we can make our customers homes energy smart. In doing so, we stabilize the energy grid, prevent net congestion and provide optimization benefits to our customers, leaving a power invoice of below zero within reach.

We’re young, ambitious, and we like to move fast. Working toward a greener world. We’re already a major player in the Netherlands, launched in Belgium two years ago, expanded to Spain last year, and France this year, are now focused on unlocking the next growth phase in Spain and France while we prepare to enter Denmark and to conquer the rest of Europe.

Your job will be challenging, but for an ambitious person, an excellent way to grow. Alongside hard work, we organize many in sports and team-building activities – ‘we like to work hard and play hard’.

What are we looking for?

Frank Energie is seeking a Danish-speaking, Barcelona or Amsterdam-based Customer Support Specialist for a dynamic client-facing role. You will be responsible for managing customer tickets, escalating them to the appropriate departments, and overseeing ticket handling procedures for the Danish market.

Key Responsibilities:

• Responding to customer inquiries via various communication channels (email, chat, and phone) in Danish and English;
• Handling and following up on customer requests from initial contact to resolution;
• Collecting and analyzing customer feedback to suggest improvements to our services;
• Collaborating with internal teams such as Operations, Marketing, and Development to develop customer-focused solutions;
• Contributing to the continuous optimization of our processes for an excellent customer experience;
• Supporting operational tasks within the Danish energy market.
• In short: you are the face of Frank Energie, friendly, committed, and solution-oriented.

Your Profile:

• Fluent in Danish and English (Dutch/Flemish is a plus);
• Energetic team player;
• Ambitious, entrepreneurial, and proactive individual looking to build a career;
• Client-focused and customer-friendly;
• Strong research skills and a desire to grow;
• Previous customer service experience would be valued.

What We Offer:

• Competitive remuneration package;
• Opportunity to earn a performance-based bonus;
• Work in the heart of Barcelona or next to the Zuidas in Amsterdam;
• Team-building activities: monthly drinks, group events;
• Coffee, drinks, and fruit available in the office;
• A friendly, dynamic work environment within a fast-moving company;
• Focus on personal development and support.