German-speaking Customer Service Agent to Enschede

Multilingual Jobs Worldwide; Enschede; Hybrid; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Paid full-time training (up to 10 wks)

Hybrid working model (2 days from home

Travel allowance or transport reimb.

Home office allowance

Pension plan

Flight ticket discounts after 1 year

Career development opportunities

Modern Amsterdam office

Job summary

Multilingual Jobs Worldwide is seeking a German-speaking Customer Service Representative in Amsterdam to join our client’s travel-focused team. You will assist travel agencies by phone with bookings, flights, luggage and loyalty questions, delivering excellent service and accurate solutions in a fast-paced environment.

The role includes a paid full-time training program (up to 10 weeks), a seven-month contract with long-term opportunities, and a hybrid work model with at least two days from

Qualifications

• Fluent in German and English (written and spoken).
• MBO level 4 or equivalent working and thinking level.
• Strong communication and problem-solving skills.
• Comfortable working with complex computer systems.
• Team player with an international mindset.

Responsibilities

• Assist travel agencies via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs.
• Provide accurate and efficient solutions to customer inquiries.
• Handle special requests and complex cases with a solution-oriented mindset.
• Use reservation and CRM systems to manage customer interactions.
• Deliver excellent service and exceed customer expectations.
• Collaborate with colleagues and other departments to ensure smooth operations.
• Continuously develop product knowledge through training and cross-skilling.

Skills

German language

English language

Communication

Problem-solving

Team player

Computer systems

Education

MBO level 4

Job description

Do you want to work in the travel industry and build a career in customer service? Our client is looking for German-speaking Customer Service Representatives in Amsterdam!

Join our client's team as a Customer Service Representative, assisting travel agencies with booking-related inquiries while delivering outstanding service. Enjoy a paid training program, hybrid working conditions, and excellent development opportunities in an international environment.

What will you do?

• Assist travel agencies via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs
• Provide accurate and efficient solutions to customer inquiries
• Handle special requests and complex cases with a solution-oriented mindset
• Use reservation and CRM systems to manage customer interactions
• Deliver excellent service and exceed customer expectations
• Collaborate with colleagues and other departments to ensure smooth operations
• Continuously develop product knowledge through training and cross-skilling

Candidate profile

• Minimum MBO level 4 or equivalent working and thinking level
• Previous experience in customer service or call center is preferred
• Fluent in German and English, both written and spoken
• Strong communication and problem-solving skills
• Comfortable working with complex computer systems
• Team player with an international mindset
• Flexible, service-oriented, and proactive attitude

Employer offers

• Paid full-time training (up to 10 weeks)
• Seven-month contract with long-term opportunities
• Hybrid working model (minimum two days working from home)
• Travel allowance or full public transport reimbursement
• Work-from-home allowance
• Holiday allowance and end-of-year bonus
• Pension plan and additional benefits such as bicycle plan
• Flight ticket discounts after one year of employment
• Opportunity to work temporarily from abroad (conditions apply)
• Continuous training and career development opportunities
• Modern office environment in Amsterdam
• Regular social events and team activities

About Amsterdam

Amsterdam offers a vibrant international environment with a unique mix of culture, history, and modern city life. With its canals, diverse neighborhoods, and excellent work-life balance, it is an attractive destination for professionals looking to grow their careers abroad.