Part-time German-speaking Customer Service Agent in Amsterdam

YoungCapital; Amsterdam; Hybrid; EUR 17,331 - 24,684; Part time

Benefits offered by this job

Comprehensive training

Hybrid working model

Attractive compensation

Career growth opportunities

Job summary

YoungCapital is seeking a part-time Customer Service Agent in Amsterdam. You'll assist German-speaking customers with inquiries about their savings accounts while enjoying comprehensive training and a hybrid working model that balances office and home work.

The ideal candidate should be fluent in German and Dutch, possess a customer-focused attitude, and be accurate in administrative tasks. This role offers a supportive environment with opportunities for career growth.

Qualifications

• Fluent in German and Dutch.
• Minimum MBO level 4 (secondary vocational education) or equivalent.
• Accurate in administrative tasks.
• Positive and proactive attitude.

Responsibilities

• Assist customers with questions about savings accounts.
• Process customer information and maintain accurate records.
• Provide clear and professional support to customers.

Skills

Fluent in German

Fluent in Dutch

Customer-focused attitude

Attention to detail

Education

Minimum MBO level 4 or equivalent

Job description

What are you going to do:

Ready to boost your CV? Become a part-time Customer Service Agent at a bank in Amsterdam, with training and flexible working options! Are you fluent in German and passionate about delivering excellent customer service? Join and start as German-speaking Customer Service Agent in Amsterdam. You will be part of a fast-growing Dutch savings bank that is part of one of Europe's leading mobility and leasing groups. With a strong focus on digital banking, transparency, and customer experience, the organization serves savers across multiple European markets.

You are customer-focused

In this role, you'll be the first point of contact for German-speaking customers, helping them with questions about their savings accounts and guiding them through various banking processes. Whether via phone or email, you'll provide clear, professional, and friendly support while ensuring every customer feels valued and well-informed.

Beyond customer interactions, you'll also handle a variety of administrative tasks, including processing customer information and maintaining accurate records. Attention to detail is essential, especially when working with confidential data and financial information.

Let´s Go

To help you get off to a great start, you'll receive comprehensive onboarding and training from experienced colleagues. Once fully onboarded, you'll enjoy a hybrid working model, splitting your time between the modern Amsterdam office and working from home.

What we offer:

• Salary of €15,25 per hour
• Start your career in the banking sector right away
• Comprehensive training to support your development
• Hybrid working: from home and in the office
• Attractive compensation for your efforts
• Plenty of opportunities for career growth
• Work in a friendly team in Amsterdam
• Make a real difference for customers

What we ask:

• Minimum MBO level 4 (secondary vocational education) or equivalent
• Fluent in German and Dutch
• Customer-focused and solution-oriented
• Accurate in administrative tasks
• Positive and proactive attitude
• Willing to participate in training

Additional Information:

• Location: Amsterdam
• Contract: parttime (overdag)
• Working hours: 20 - 28 per week
• Salary: €15,25 per hour
• Education Level: Middelbare school, MBO, HBO
• Skills: Beheert Engels (English proficiency)