Operations Advisor – Swedish & Norwegian Customer & Claims

Undutchables; Amsterdam; Presencial; EUR 42.000 - 54.000; Jornada completa

Descripción de la vacante

Undutchables in Amsterdam seeks a customer service professional to be the primary contact for clients and their customers, ensuring quality operational services are delivered to business partners.

You will answer inquiries, verify information, manage diary and case updates, handle complaints, liaise with management, and process claims with insurers, brokers, and suppliers, maintaining FCA guidance.

Responsabilidades

• Answer customer service queries and record information from customers
• Maintain diary and case information to enable review by any team member
• Handle complaints in line with policy and FCA guidelines
• Liaise with senior management regarding issues
• Support team members to ensure business as usual

Conocimientos

Customer service

Claims handling

Documentation

Communication

Descripción del empleo

Undutchables in Amsterdam seeks a customer service professional to be the primary contact for clients and their customers, ensuring quality operational services are delivered to business partners.

You will answer inquiries, verify information, manage diary and case updates, handle complaints, liaise with management, and process claims with insurers, brokers, and suppliers, maintaining FCA guidance.