Customer Service Administrator

Balens Ltd; Amsterdam; Hybrid; EUR 29,000 - 33,000; Full time

Benefits offered by this job

Hybrid role

Salary: €2,600-€3,000 gross per month

Job summary

Balens B.V., part of PIB Group, is seeking a Customer Service Administrator for a hybrid role based in Amsterdam. You will be the first point of contact for clients, handling emails and calls, and supporting senior account handlers on more complex matters.

The role requires two anchor days per week in Amsterdam (one on Thursday) with flexibility to work remotely within the Netherlands. Benefits include 8% holiday pay and generous holiday entitlement, plus transport cost reimbursement.

Qualifications

• MBO-level education or equivalent (UK A-Levels).
• Passion for customer service.
• Strong organisational skills and attention to detail.
• Comfortable working both independently and as part of a team.
• Confident using MS Office and other IT systems.
• Fluent English to a professional standard is essential.
• Insurance experience or qualification is a plus.

Responsibilities

• Acting as first point of contact for clients.
• Handling incoming calls and emails.
• Resolving day-to-day queries and escalating when needed.
• Building strong, trusted client relationships.

Skills

MS Office

Customer service

Organisational skills

English fluency

Teamwork

Education

MBO-level education

Tools

MS Office

IT systems

Job description

Balens B.V., part of PIB Group, is a specialist insurance intermediary and long-established family business supporting health and wellbeing professionals across the UK, the Netherlands and Ireland.

We're looking for a Customer Service Administrator to support our client portfolio. This is a hybrid role, with a minimum of two anchor days per week in our Amsterdam office (one to be a Thursday), alongside the flexibility to work remotely from elsewhere within the Netherlands.

You'll be the first point of contact for clients, handling emails and calls, resolving queries where possible, and working closely with senior account handlers on more complex matters. This is an excellent opportunity to join a collaborative team and build relationships with clients while supporting the delivery of exceptional service.

What you’ll be doing

• Acting as first point of contact for clients
• Handling incoming calls and emails
• Resolving day-to-day queries and escalating when needed
• Building strong, trusted client relationships

What we’re looking for

• MBO-level education or equivalent experience (e.g. A-Level in UK)
• A genuine passion for customer service
• Strong organisation skills and attention to detail
• Comfortable working both independently and as part of a team
• Confident using MS Office and other IT systems
• Fluent English to a professional standard is absolutely essential
• Fluent English is also important due to the nature of our client base
• Insurance experience or qualification is a plus

What we offer

• Salary: €2,600-€3,000 gross per month FTE (40 hour basis)
• Availability: 32-40 hours per week
• 8% holiday pay on top of the salary above
• 25 holiday days per year plus 7-8 public holidays (depending on the year), totaling 32-33 days on a full-time basis
• Automatic 2% additional benefit after 6 months’ service, added on top of basic salary
• Public transport costs for commuting reimbursed