Customer Relations Professional

Centre People Appointments BV; Amsterdam; Hybrid; EUR 40,000 - 45,000; Full time

Job summary

Centre People Appointments BV seeks a Customer Relations Professional (German speaking) to manage orders from intake to delivery across Germany and the Benelux region. The role involves coordinating logistics, handling inquiries and complaints, and supporting Territory Managers in a multilingual environment.

The ideal candidate speaks German, Dutch and English fluently, with strong communication and administrative skills.

Qualifications

• German and English language skills are mandatory.
• Excellent communication skills and a strong customer-service mindset.
• Good computer skills, including Microsoft Excel and GWS.
• Knowledge of import-export processes is desirable.
• Knowledge of SAP is desirable.
• Highly organized and able to work independently.
• Flexible, open-minded, and collaborative, with a strong team spirit.

Responsibilities

• Manage customer orders from receipt through to delivery and prepare all necessary documentation.
• Coordinate logistical follow-up and provide customers with information on stock levels and delivery-related matters.
• Process customer complaints and provide accurate pricing information.
• Ensure compliance with conditions of sale and provide accurate customs code and country-of-origin information.
• Prepare invoices and send product sheets, certificates and other administrative documents.
• Handle sample requests and other customer service enquiries.
• Support Territory Managers across Germany and Benelux to improve efficiency in managing customer accounts.

Skills

German language

Dutch language

English language

Excel

GWS

Customer service mindset

Tools

SAP

Job description

Customer Relations Professional (German Speaking)

-Germany & Benelux Portfolio / Multilingual Role-

A company managing a customer portfolio across Germany and the Benelux region is currently recruiting a Customer Relations Professional.

In this role, you will manage customer orders from intake through delivery, coordinate logistics and documentation, respond to customer enquiries and complaints, and support Territory Managers across the defined region.

The ideal candidate should have strong German, Dutch and English language skills, excellent communication skills, and good administrative and computer skills. Import-export and SAP knowledge would be advantageous.

(Ref: ST47584 - Please include this when making any enquiries.)

Main Responsibilities

• Manage customer orders from receipt through to delivery and prepare all necessary documentation
• Coordinate logistical follow-up and provide customers with information on stock levels and delivery-related matters
• Process customer complaints and provide accurate pricing information
• Ensure compliance with conditions of sale and provide accurate customs code and country-of-origin information
• Prepare invoices and send product sheets, certificates and other administrative documents
• Handle sample requests and other customer service enquiries
• Support Territory Managers across Germany and Benelux to improve efficiency in managing customer accounts

Ideal Candidate

• German and English language skills are mandatory, preferably at a very fluent level
• Excellent communication skills with a strong customer-service mindset
• Good computer skills, including Microsoft Excel and GWS
• Knowledge of import-export processes is desirable
• Knowledge of SAP is desirable
• Highly organised and able to work independently
• Flexible, open-minded, and collaborative, with a strong team spirit

Condition

• Location: Amsterdam
• Working Style: Hybrid (2 days WFH, after training period)
• Salary: €40k-45k including 8% holiday allowance
• Job Type: 1 year contract
• Working Hours: 8:30 – 17:00 (lunch: 30 minutes)
• Start: ASAP

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.