Customer Operations & Collaboration Officer

SIRE LIFE SCIENCES; Amersfoort; Hybrid; EUR 42,000 - 62,000; Full time

Job summary

SIRE LIFE SCIENCES is seeking a Customer Operations & Collaboration Officer in Amersfoort, Netherlands. You will own customer-related operational processes, ensure day-to-day continuity, and work closely with Sales, Supply Chain, Planning and Logistics to optimise end-to-end execution.

You will analyze KPIs, coordinate issue resolution across departments and drive improvements in how we manage pricing, rebates, samples and customer portal queries in a fast-moving, cross-functional environment.

Qualifications

• Experience in Sales Operations / Customer Collaboration / Supply Chain.
• Able to learn complex processes quickly under time pressure.
• Strong stakeholder management across multiple departments.
• Hands-on, proactive and flexible in evolving environment.
• Strong English communication; Dutch/French a plus but not required.
• Analytical with KPI and performance data experience.

Responsibilities

• Take over and manage key customer collaboration processes to maintain continuity.
• Monitor customer service performance, KPIs, trends, and risks.
• Coordinate issue resolution across Sales, Supply Chain, Planning, Logistics and shared services.
• Handle pricing support, rebates, samples, and customer portal queries.
• Prepare performance updates, action trackers and management reports.
• Act as sparring partner for internal stakeholders and support process improvement.

Skills

Stakeholder management

Analytical mindset

KPIs & data analysis

English communication

Job description

Company

A large, international organisation in the food sector supports a wide range of B2B customers across multiple markets. The business operates in a fast-moving environment where customer service, operational continuity, and cross-functional collaboration are essential. Teams work closely with Sales, Supply Chain, Planning, Logistics and shared service partners to ensure smooth end-to-end execution and continuous improvement.

Job Description

For our client, we are looking for a Customer Operations & Collaboration Officer who can quickly take ownership of customer-related operational processes and ensure day-to-day continuity within a Customer Collaboration team. This role combines hands‑on execution (keeping core activities running) with a strong improvement mindset—spotting bottlenecks, aligning stakeholders, and helping standardise ways of working as the function continues to develop.

Responsibilities

• Take over and manage key customer collaboration processes to maintain business continuity
• Monitor customer service performance and KPIs, analyse trends, and highlight risks or gaps
• Coordinate issue resolution across stakeholders (Sales, Supply Chain, Planning, Logistics, Warehousing and shared service teams) and drive follow‑up actions
• Handle customer-related operational topics such as:
  • pricing support and updates
  • rebate administration and follow‑up
  • sample coordination and management
  • customer portal topics and customer/country‑specific queries
• Support customer requests, innovation‑related questions and operational exceptions
• Prepare performance updates, action trackers and management reporting
• Act as a day‑to‑day sparring partner for internal stakeholders and step in where needed
• Contribute to process optimisation and harmonisation across markets as the role and operating model mature

Requirements

• Experience in a role connected to Sales Operations / Customer Collaboration / Supply Chain / Order-to-Cash or similar
• Able to learn complex customer processes quickly and work accurately under time pressure
• Strong stakeholder management skills; comfortable working across multiple departments
• Hands‑on, proactive, and flexible in an environment where not everything is fully defined yet
• Strong English communication skills (French and/or Dutch are a plus, but not required)
• Analytical mindset with confidence working with KPIs and operational performance data

Other Information

The role is based in Amersfoort (Netherlands) with a hybrid working set‑up (office days to be agreed).