Customer Experience & Sales Floor Ambassador

Abercrombie & Fitch Spain, SL; Amsterdam; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Definite Contract

Indefinite Contract

Merchandise Discount

Meal Tickets

Commuter Allowance

Associate Assistance Program

Training and Development

Career Advancement

Global Team

Job summary

Abercrombie & Fitch Co. is hiring at our Amsterdam location. You will provide warm customer service, help with styling across categories, and maintain a clean, organized sales floor to ensure a consistent shopping experience. You will also process purchases, returns, and exchanges and support omni-channel order fulfillment.

The role emphasizes friendliness, reliability, and strong attention to detail in a fast-paced retail environment. Dutch language skills are a plus, but English is essential.

Qualifications

• Fluent in English; Dutch optional but appreciated.
• Ability to create a welcoming and inclusive customer experience.
• Comfortable in a dynamic environment balancing customer engagement and tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers, anticipating needs and offering styling guidance.
• Sales Floor Maintenance: Support replenishment and keep the sales floor clean and organized with presentation standards.
• Cash Wrap Operations: Process purchases, returns, and exchanges accurately with a friendly checkout.
• Online Orders: Support Save the Sale, In-Store Pick-Up, and ship-from-store orders.

Skills

Fluent in English

Welcoming customer experience

Ability to balance engagement and ops

Strong organizational skills

Reliable attendance

Job description

Abercrombie & Fitch Co. is hiring at our Amsterdam location. You will provide warm customer service, help with styling across categories, and maintain a clean, organized sales floor to ensure a consistent shopping experience. You will also process purchases, returns, and exchanges and support omni-channel order fulfillment.

The role emphasizes friendliness, reliability, and strong attention to detail in a fast-paced retail environment. Dutch language skills are a plus, but English is essential.