CRM & Customer Experience Lead - Netherlands

Omoda & Jaecoo Nederland; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

Chery Group in Europe seeks an experienced CRM Lead to analyze and manage website-generated leads, supervise call center agents, and coordinate cross-department workflows between sales and after-sales teams.

You will handle customer data from social channels, respond to complaints, ensure data accuracy for sales activities, and drive timely lead follow-ups with the sales team, reporting weekly to the after-sales director.

Qualifications

• Bachelor’s degree or higher in Marketing, Business Management, or a related field.
• Dutch & English language proficiency required.
• Minimum 5 years’ experience in call center or CRM management.
• Strong data analysis skills with ability to translate insights into actions.
• Excellent communication and interpersonal abilities.
• Strong organizational and coordination capabilities.
• Proven ability to produce clear, structured reports.

Responsibilities

• Lead analysis and management of website-generated leads.
• Supervise call center agents to ensure quality service.
• Coordinate workflows between sales and after-sales teams.
• Respond to customer complaints and propose solutions.
• Verify customer data from social channels for sales use.
• Collaborate with sales for timely lead follow-up.
• Prepare weekly reports and update the after-sales director.

Skills

CRM management

Data analysis

Dutch language

English language

Communication

Organizational skills

Report writing

Education

Bachelor’s degree or higher in Marketing, Business Management, or a related field

Job description

Chery Group in Europe seeks an experienced CRM Lead to analyze and manage website-generated leads, supervise call center agents, and coordinate cross-department workflows between sales and after-sales teams.

You will handle customer data from social channels, respond to complaints, ensure data accuracy for sales activities, and drive timely lead follow-ups with the sales team, reporting weekly to the after-sales director.