CRM Specialist - Netherlands Region

Omoda & Jaecoo Nederland; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

Chery Group in Europe seeks an experienced CRM Lead to analyze and manage website-generated leads, supervise call center agents, and coordinate cross-department workflows between sales and after-sales teams.

You will handle customer data from social channels, respond to complaints, ensure data accuracy for sales activities, and drive timely lead follow-ups with the sales team, reporting weekly to the after-sales director.

Qualifications

• Bachelor’s degree or higher in Marketing, Business Management, or a related field.
• Dutch & English language proficiency required.
• Minimum 5 years’ experience in call center or CRM management.
• Strong data analysis skills with ability to translate insights into actions.
• Excellent communication and interpersonal abilities.
• Strong organizational and coordination capabilities.
• Proven ability to produce clear, structured reports.

Responsibilities

• Lead analysis and management of website-generated leads.
• Supervise call center agents to ensure quality service.
• Coordinate workflows between sales and after-sales teams.
• Respond to customer complaints and propose solutions.
• Verify customer data from social channels for sales use.
• Collaborate with sales for timely lead follow-up.
• Prepare weekly reports and update the after-sales director.

Skills

CRM management

Data analysis

Dutch language

English language

Communication

Organizational skills

Report writing

Education

Bachelor’s degree or higher in Marketing, Business Management, or a related field

Job description

Chery Group is one of the world’s leading automotive manufacturers, operating in more than 130 countries and serving nearly 19 million customers globally.

Through OMODA and JAECOO, we are bringing a new generation of smart, design-driven, and sustainable mobility solutions to Europe.

With a “One Brand, Two Identities” strategy, represents a modern and tech-driven lifestyle, while JAECOO combines premium design with refined off-road capability. Together, both brands deliver innovative mobility experiences tailored to the European market.

Responsibilities:

• Leads Analysis and Management: Analyze and manage leads generated through the official website, conducting detailed assessments of potential customer data to identify valuable sales opportunities.
• Agent Management: Supervise and lead call center agents to ensure efficient operations and high-quality customer service.
• Cross-Departmental Communication: Act as a liaison between the sales and after-sales teams, coordinating workflows to facilitate the accurate transmission and processing of information.
• Customer Complaint Handling: Respond promptly to customer complaints, analyze their causes, propose solutions, and maintain strong customer relationships.
• Customer Data Processing: Manage and verify customer data from social media channels to ensure data accuracy for subsequent sales activities.
• Sales Follow-Up: Collaborate closely with the sales team to guarantee that valuable leads are followed up promptly and effectively.
• Reporting: Prepare comprehensive weekly work reports covering customer interactions, leads analysis, and current processing status, and report findings to the after-sales director.

Requirements:

• Education: Bachelor’s degree or higher in Marketing, Business Management, or a related field.
• Language: Dutch & English is a must.
• Experience: Minimum of 5 years’ experience in call center or CRM management, with a demonstrated ability to handle large volumes of customer data and cross-departmental coordination.
• Technical Skills: Proficiency in CRM system operations, with strong data analysis and interpretation skills, using data-driven insights for decision-making.
• Communication: Excellent communication and interpersonal abilities, capable of engaging effectively with team members and coordinating between sales and after-sales teams.
• Organizational Skills: Strong organizational and coordination capabilities to manage multiple tasks and ensure smooth process execution.
• Problem Solving: Proven ability to work under pressure, identify issues quickly, and resolve them efficiently to maintain customer satisfaction and team productivity.
• Report Writing: Skilled in producing clear, well-structured reports that communicate essential information accurately.