Crisis Communication Officer

Rabobank; Utrecht; Hybrid; EUR 46,000 - 65,000; Full time

Benefits offered by this job

Thirteenth month

8% holiday allowance

10% Employee Benefit Budget

Development budget EUR 1,400/year

Hybrid working

Job summary

Rabobank is recruiting a Crisis Communication Officer in the Major Incident Communication team. In this role you will use crisis communication, stakeholder management, reputation management, copywriting and IT landscape knowledge to provide accurate information to colleagues, customers and other stakeholders during major incidents.

The position is 36 hours per week with 24/7 standby shifts roughly every five weeks, and offers a hybrid working arrangement with a balance between home and office.

Qualifications

• At least five years of experience in communications and stakeholder management.
• A bachelor’s degree or higher.
• Fluency in spoken and written Dutch and English.
• Strong communication skills and stakeholder sensitivity.
• The ability to remain calm and work effectively under pressure.
• A proactive, quality-focused and results-driven approach.
• Flexibility to participate in 24/7 stand‑by shifts approximately once every five weeks.

Responsibilities

• Prioritise major incidents and assess their communication requirements, so that the right actions and messages can start without delay.
• Create and distribute clear and consistent internal and external communications throughout an incident.
• Liaise with stakeholders across technology, business, customer care and leadership teams to maintain an accurate flow of information and support effective decision‑making.
• Improve crisis communication processes, tools and stakeholder engagement to strengthen organisational resilience.
• Manage stakeholder expectations while balancing speed, clarity and the potential impact of communications.

Skills

Crisis communication

Copywriting

Stakeholder management

Dutch language

English language

IT landscape

Education

Bachelor’s degree or higher

Job description

• Salary: Gross monthly salary between EUR 4,105 and EUR 5,862 (scale 08)for a 36-hour work week.
• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
• Development budget: EUR 1,400 development budget per year for your growth and development.
• Hybrid working: a balance between home and office work (possible for most roles).
• Pension: decide for yourself the amount of your personal contribution.

Ready to coordinate clear, timely communication during major incidents and help maintain trust when it matters most?

Summary

As a Crisis Communication Officer at Rabobank, you will work within the Major Incident Communication team on communications during major incidents and crises. You will use crisis communication, stakeholder management, reputation management, copywriting and knowledge of the IT landscape to provide accurate information to colleagues, customers and other stakeholders.

The role is for 36 hours per week and includes 24/7 stand‑by shifts approximately once every five weeks.

At a glance:

• Work with technology, business, customer care and leadership stakeholders.
• Help minimise customer impact and maintain stakeholder confidence.

What will you do as a Crisis Communication Officer?

• Prioritise major incidents and assess their communication requirements, so that the right actions and messages can start without delay.
• Create and distribute clear and consistent internal and external communications throughout an incident.
• Liaise with stakeholders across technology, business, customer care and leadership teams to maintain an accurate flow of information and support effective decision‑making.
• Improve crisis communication processes, tools and stakeholder engagement to strengthen organisational resilience.
• Manage stakeholder expectations while balancing speed, clarity and the potential impact of communications.

Skills, tools and areas of expertise

• Crisis communication.
• Copywriting.
• Communication within an IT landscape.

Together we achieve more than alone

We believe in the power of differences. By combining people's differences, we become an even better bank. We are curious about what you will bring to our team Major Incident Communication.

The Major Incident Communication team consists of five specialists who support crisis communications globally. The team is part of Continuity & Crisis Management. This department focuses on preventing and minimising business disruptions for customers and employees around the world.

Continuity & Crisis Management consists of 25 people. You will work with specialists across technology, operations and business teams to ensure that customers and colleagues receive the information they need during a major incident or crisis.

Why everyone is welcome at Rabobank

At Rabobank, we are working towards a culture where everyone feels welcome. We value our differences and use them to collaborate more effectively and make better decisions. By being open to different perspectives, we create an environment where colleagues feel heard.

What do you bring?

Must-haves:

• At least five years of experience in communications and stakeholder management.
• A bachelor’s degree or higher.
• Fluency in spoken and written Dutch and English.
• Strong communication skills and stakeholder sensitivity.
• The ability to remain calm and work effectively under pressure.
• A proactive, quality-focused and results-driven approach.
• Flexibility to participate in 24/7 stand‑by shifts approximately once every five weeks.

Nice-to-haves:

• Experience with on‑call duties and working under time pressure.
• Experience working with IT from a business perspective.
• Experience in crisis communication.
• Experience in reputation management.
• Experience in copywriting.

Frequently asked questions

Is this role suitable for my experience level?

This role requires at least five years of experience in communications and stakeholder management. Experience with crisis communication, reputation management, copywriting or IT from a business perspective is an advantage.

What will I do each day as a Crisis Communication Officer?

You will assess communication needs, create and distribute communications, and coordinate with stakeholders during major incidents. You will also help improve crisis communication processes, tools and stakeholder engagement.

Which skills, tools or technologies will I use?

You will use crisis communication, stakeholder management, reputation management and copywriting skills. Knowledge of the IT landscape will help you communicate effectively with technology and business stakeholders.

Can I work hybrid?

A hybrid working environment is mentioned for this role. The exact balance between working from home and working at a Rabobank location is not stated and remains to be confirmed.

Which team will I join and who will I work with?

You will join the five‑person Major Incident Communication team within Continuity & Crisis Management. You will work with stakeholders across technology, business, customer care, operations and leadership teams.

• The interview format and location are not stated in the intake.
• If you are invited for an interview, Bo, our virtual assistant, will contact you by SMS and email to schedule the interview.
• A reliability assessment is part of the procedure.
• An assessment can be part of the application process.