Continuity Manager

Rabobank Gruppe; Utrecht; On-site; EUR 67,000 - 96,000; Full time

Benefits offered by this job

Thirteenth month

Holiday allowance 8%

Employee Benefit Budget

Development budget €1,400

Job summary

Rabobank is seeking a Continuity Manager to safeguard service continuity for millions of customers by leading major incident responses and rapid recovery of critical operations. You will coordinate stakeholders across IT, security, and business operations, drive continuous improvement after disruptions, and act as the highest operational escalation point in crises.

The role requires a Master’s degree in IT/engineering or related field, fluency in Dutch and English, and 5+ years of experience in

Qualifications

• Master's degree in IT, Engineering, or related field.
• Fluent in Dutch and English, written and spoken.
• 5+ years of experience in continuity, IT risk, or related fields.

Responsibilities

• Facilitate and coordinate the end-to-end Major Incident Management process, ensuring restoration of critical IT services and business operations.
• Engage, align, and influence stakeholders across technology, security, risk, and business domains to drive decisive action during crises.
• Evaluate major incidents post-resolution and implement mandatory improvements to enhance organisational resilience.

Skills

Cloud

Security

ITIL

Business Continuity

Risk Management

IT Continuity

Dutch

English

Stakeholder management

Education

Master's degree in IT, Engineering, or related field

Job description

# Continuity ManagerIT* Hybrid* Utrecht (NL)* €5,994 - €8,563 (scale 10)* 36 hours* Full timeApply## This is what we offer you* **Salary:** Gross monthly salary between EUR 5,994 and EUR 8,563 (scale 10) for a 36-hour work week.* **Extras:** a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.* **Development budget:** EUR 1,400 development budget per year for your growth and development.* **Hybrid working:** a balance between home and office work (possible for most roles).* **Pension:** decide for yourself the amount of your personal contribution.benefits.## **Continuity Manager**Safeguard the continuity of services for 9.5 million customers by leading the bank's response to major incidents and ensuring rapid recovery of critical operations.## **You & Your Function**Lead the operational management of major incidents and crises that impact IT, security, or business operations. As a Continuity Manager, you coordinate stakeholders across the organisation, restore critical services under pressure, and drive continuous improvement after every disruption. Whether managing a large-scale IT outage or guiding post-incident evaluations, you ensure Rabobank remains resilient when continuity matters most.## **Examples for Practices*** Coordinate the resolution of major incidents to minimise customer impact and restore critical services quickly.* Strengthen continuity management processes by identifying risks and implementing structural improvements.* Enable stakeholders to make informed decisions during crises through effective coordination and communication, while building awareness and knowledge through training, workshops and crisis games.## **Facts & Figures*** 36 hours per week plus participation in a 24/7 standby and on-call roster* Responsible for activating and coordinating the Major Incident Management process across IT, Security, and Business operations* 9.5 million customers worldwide## **Top 3 Responsibilities*** Facilitate and coordinate the end-to-end Major Incident Management process, ensuring critical IT services and business operations are restored swiftly, professionally, and effectively.* Engage, align, and influence stakeholders across technology, security, risk, and business domains to drive decisive action before, during and after continuity disruptions.* Evaluate major incidents after resolution, define mandatory improvement actions, and continuously enhance continuity management capabilities and organisational resilience.As part of Continuity & Crisis Management, you act as the highest operational escalation point for disruptions affecting IT, Security, and Business operations, helping the organisation remain resilient in times of crisis.## **Together we achieve more than alone**We believe in the power of differences. It is precisely by combining people's differences that we become an even better bank. We are curious about what you add to our team of Continuity & Crisis Management,*\"Maintaining continuity is a team effort. By bringing together experts from technology, business, security, and risk, we ensure that critical services remain available and that our customers can continue to rely on us, even during challenging situations.\"*The 25 people of Continuity & Crisis Management work to prevent, manage, and minimise business disruptions globally for Rabobank customers and employees. Collaboration is our approach; as one results-driven team within Rabobank. We combine strategic thinking with operational execution and continuously improve our capabilities to ensure the organisation is prepared for unexpected events.## **Work on yourself and the world around you at the same time**For us, your development and that of society go hand in hand. That's why we want to invest in you and work together for a better world. We summarise this in one sentence: *At Rabobank, you work on yourself and the world around you at the same time.* You'll see this reflected in your personal development budget, our hybrid working environment, and a healthy balance between work and home. You can work on banking services for our private and business customers, as well as societal issues such as food and energy transitions.## **Why everyone is welcome at Rabobank**At Rabobank, we believe we become stronger through people who complement each other. By embracing our differences, we bring out the best in one another. We seek diversity in areas such as knowledge, skills, and experience, but also in gender, background, and culture. Across every department, we strive for variety and the freedom to be yourself, whoever you are. That's what diversity and inclusion at Rabobank is all about.## **You & Your Talent*** Master's degree in IT, Engineering, or a related field* Strong knowledge of Cloud, Security, ITIL, Business Continuity Management, Risk Management, and IT Continuity* Fluent in Dutch and English, both written and spoken* Strong team player with excellent stakeholder management and influencing skills* Calm and structured under pressure, with the ability to prioritise effectively during critical situations* Analytical, results-oriented, and committed to continuous learning and development## **Preferred Experience*** More than 5 years of experience within Rabobank or another financial institution* Experience in IT Continuity, Business Continuity Management, or related fields* Broad IT experience across multiple disciplines and roles* Experience coordinating stakeholders across complex organisational environments* Experience participating in 24/7 standby or crisis-management rotations## **You & the application process*** You can apply for Continuity Manager vacancy at Rabobank until 12 October 2026.* Questions about the role: contact Conny van Beek, Manager Continuity & Crisis Management, via [e-mail].* Questions about working at Rabobank and the process: contact Charlotte Bos, Corporate IT Recruiter, via [e-mail].* If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule it.* Answers to frequently asked questions can be found at rabobank.jobs/nl/veelgestelde-vragen.* A high-risk reliability check is part of the procedure.* We respect your privacy.