Continuity Manager

Rabobank; Utrecht; Hybrid; EUR 67,000 - 96,000; Full time

Benefits offered by this job

Thirteenth month

8% holiday allowance

Employee Benefit Budget

Job summary

Rabobank is seeking a Continuity Manager to lead the operational management of major incidents and crises impacting IT, security, or business operations. You will coordinate stakeholders, restore critical services under pressure, and drive continuous improvement after disruptions.

You will act as the highest escalation point for disruptions, participating in 24/7 standby and crisis rotations, with a hybrid work model and a comprehensive development budget. Fluent Dutch and English are required.

Qualifications

• Master's degree in IT, Engineering, or related field.
• Strong knowledge of Cloud, Security, ITIL, Business Continuity Management, Risk Management, and IT Continuity.
• Fluent in Dutch and English, both written and spoken.
• Strong team player with stakeholder management and influencing skills.
• Calm and structured under pressure with prioritisation during critical situations.
• Analytical, results-oriented and committed to continuous development.

Responsibilities

• Facilitate and coordinate end-to-end Major Incident Management to restore critical IT services.
• Engage, align, and influence stakeholders across technology, security, risk, and business domains.
• Evaluate major incidents after resolution and drive continuous improvement of continuity capabilities.

Skills

Cloud

Security

ITIL

Business Continuity Management

Risk Management

IT Continuity

Education

Master's degree in IT, Engineering, or related field

Job description

• Salary: Gross monthly salary between EUR 5,994 and EUR 8,563 (scale 10)for a 36-hour work week.
• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.
• Development budget: EUR 1,400 development budget per year for your growth and development.
• Hybrid working: a balance between home and office work (possible for most roles).
• Pension: decide for yourself the amount of your personal contribution.

Safeguard the continuity of services for 9.5 million customers by leading the bank's response to major incidents and ensuring rapid recovery of critical operations.

You & Your Function

Lead the operational management of major incidents and crises that impact IT, security, or business operations. As a Continuity Manager, you coordinate stakeholders across the organisation, restore critical services under pressure, and drive continuous improvement after every disruption. Whether managing a large-scale IT outage or guiding post-incident evaluations, you ensure Rabobank remains resilient when continuity matters most.

Examples for Practices

• Coordinate the resolution of major incidents to minimise customer impact and restore critical services quickly.
• Strengthen continuity management processes by identifying risks and implementing structural improvements.
• Enable stakeholders to make informed decisions during crises through effective coordination and communication, while building awareness and knowledge through training, workshops and crisis games.

Facts & Figures

• 36 hours per week plus participation in a 24/7 standby and on-call roster
• Responsible for activating and coordinating the Major Incident Management process across IT, Security, and Business operations
• 9.5 million customers worldwide

Top 3 Responsibilities

• Facilitate and coordinate the end-to-end Major Incident Management process, ensuring critical IT services and business operations are restored swiftly, professionally, and effectively.
• Engage, align, and influence stakeholders across technology, security, risk, and business domains to drive decisive action before, during and after continuity disruptions.
• Evaluate major incidents after resolution, define mandatory improvement actions, and continuously enhance continuity management capabilities and organisational resilience.

As part of Continuity & Crisis Management, you act as the highest operational escalation point for disruptions affecting IT, Security, and Business operations, helping the organisation remain resilient in times of crisis.

Together we achieve more than alone

We believe in the power of differences. It is precisely by combining people's differences that we become an even better bank. We are curious about what you add to our team of Continuity & Crisis Management,

"Maintaining continuity is a team effort. By bringing together experts from technology, business, security, and risk, we ensure that critical services remain available and that our customers can continue to rely on us, even during challenging situations."

The 25 people of Continuity & Crisis Management work to prevent, manage, and minimise business disruptions globally for Rabobank customers and employees. Collaboration is our approach; as one results‑driven team within Rabobank. We combine strategic thinking with operational execution and continuously improve our capabilities to ensure the organisation is prepared for unexpected events.

Work on yourself and the world around you at the same time

For us, your development and that of society go hand in hand. That's why we want to invest in you and work together for a better world. We summarise this in one sentence: At Rabobank, you work on yourself and the world around you at the same time. You'll see this reflected in your personal development budget, our hybrid working environment, and a healthy balance between work and home. You can work on banking services for our private and business customers, as well as societal issues such as food and energy transitions.

Why everyone is welcome at Rabobank

At Rabobank, we believe we become stronger through people who complement each other. By embracing our differences, we bring out the best in one another. We seek diversity in areas such as knowledge, skills, and experience, but also in gender, background, and culture. Across every department, we strive for variety and the freedom to be yourself, whoever you are. That's what diversity and inclusion at Rabobank is all about.

You & Your Talent

• Master's degree in IT, Engineering, or a related field
• Strong knowledge of Cloud, Security, ITIL, Business Continuity Management, Risk Management, and IT Continuity
• Fluent in Dutch and English, both written and spoken
• Strong team player with excellent stakeholder management and influencing skills
• Calm and structured under pressure, with the ability to prioritise effectively during critical situations
• Analytical, results-oriented, and committed to continuous learning and development

Preferred Experience

• More than 5 years of experience within Rabobank or another financial institution
• Experience in IT Continuity, Business Continuity Management, or related fields
• Broad IT experience across multiple disciplines and roles
• Experience coordinating stakeholders across complex organisational environments
• Experience participating in 24/7 standby or crisis-management rotations