Coordinateur de comptes/Coordinatrice de comptes

Pragmist; Netherlands; Remote; EUR 50,000 - 70,000; Full time

Job summary

Pragmist, a Dutch-based Zendesk Premier Partner, is expanding its Account Management team with a Netherlands presence. You will manage client relationships, ensure ongoing value from Zendesk, and spot cross-sell opportunities while handling sales flows.

Most work is remote with periodic client visits, events, or conferences. You’ll thrive if you’re skilled in Dutch and English, based in the Netherlands, and comfortable traveling for on-site client engagement and events.

Qualifications

• Based in the Netherlands and able to travel frequently for on-site client work.
• Fluent in Dutch and English.
• Experience in account management, customer success, or a similar client-facing role.

Responsibilities

• Manage a portfolio of client accounts and build lasting relationships.
• Monitor Zendesk usage to ensure value and reduce churn.
• Identify cross-sell and upsell opportunities where beneficial to clients.
• Handle sales and order processes tied to your accounts.
• Be a trusted advisor that clients actually want to call.

Skills

Account management

Customer success

Client-facing communication

Job description

My client is an award-winning Zendesk Premier Partner based in the Antwerp area. They've already reached #1 partner status for the EMEA region, and their next goal is to become #1 globally.

As they keep growing, they're building an Account Management team with local presence in key markets, and opening a new position for the Netherlands.

Your role

Once a client signs on, you become their main point of contact to make sure they keep getting real value out of Zendesk over time.

• You build a strong, ongoing relationship with a portfolio of clients
• You keep an eye on how they're using Zendesk and step in early if something's not working, to reduce churn
• You spot opportunities to cross-sell or upsell where it genuinely helps the client
• You handle the sales and order processes tied to your accounts
• You act as a trusted advisor, someone the client actually wants to call

Most of the job is remote, with occasional visits to clients, events, or conferences.

Your profile

You're comfortable managing several client relationships at once, and you know that keeping a client happy long-term takes more than a quarterly check-in. You're proactive about spotting problems and opportunities before anyone has to point them out.

You're known for:

• Listening first, then proposing solutions that actually fit
• Following through on the small things that build trust over time
• Staying organised across multiple accounts without dropping the ball
• Explaining things clearly, without jargon
• Wanting to keep learning about Zendesk and how AI is changing customer experience

Must-haves

• Based in the Netherlands, and able to travel frequently for on-site client and event presence
• Fluent in Dutch and English
• Experience in account management, customer success, or a similar client-facing role

Nice-to-haves

• Familiarity with Zendesk or a comparable customer experience platform
• Interest in AI-driven customer experience solutions

Why join them?

• Real ownership over your own portfolio of accounts, not just "follow the process" without thinking
• A scaling, ambitious company aiming to become the global #1 in their field
• Remote-first position
• A structured onboarding (90-day plan) and continued learning support
• Pay benchmarked on real market data, not guesswork. As a reference, the Dutch range runs roughly €50K–€70K gross/year depending on seniority (freelance rates available on request)

Recruitment process

• Call with me
• First short call with the People team or hiring manager
• In-depth interview with the hiring manager