Digital Account Manager (Belgian Market)

SoftwareONE Deutschland GmbH; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working from Amsterdam Office

Dynamic and collaborative work culture

Professional growth opportunities

Competitive compensation and benefits

Unlimited holidays

Job summary

SoftwareOne Deutschland GmbH is seeking a Digital Sales Account Manager for the Belgian market, based in Amsterdam. This hybrid role focuses on managing SME client relationships, renewals, and growing opportunities while coordinating with cross-functional teams to deliver digital services.

You will engage Dutch and English-speaking clients, drive sales, and ensure exceptional service delivery across assigned accounts in a collaborative environment.

Qualifications

• Experience in technology sales and renewals.
• Fluent in Dutch and English; French is a bonus.
• Experience onboarding and managing SME accounts; escalation handling.

Responsibilities

• Build trust-based SME client relationships.
• Coordinate with internal teams to deliver digital services.
• Drive renewal strategies and identify upsell opportunities.
• Maintain deep understanding of client businesses for value creation.
• Manage post-sales escalations and cross-functional resolution.
• Leverage data to guide sales actions and improve account strategies.

Skills

Technology sales experience

Dutch and English proficiency

Customer onboarding

Account handling

Escalation management

Communication & negotiation

Cross-functional collaboration

Request tracking

Customer satisfaction mindset

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Digital Sales Account Manager (Belgian market)

• Are you an experienced Digital Sales professional who thrives on managing client relationships, driving renewals, and identifying growth opportunities?
• Are you motivated to work in a collaborative, fast-paced team where you partner cross-functionally to deliver outstanding customer experiences?
• Would you be excited to join a culture-first organization that values growth, flexibility, and continuous learning?

Practical information

Location: Amsterdam, Netherlands | Reports to: Team Lead Business Development | Work Arrangement: Full time (hybrid) | Visa Requirements: Valid working visa for Netherlands | Language Requirement: Fluent/professional in Dutch and English, written and verbal

As a Digital Sales Account Manager, you will be the primary point of contact for our SME clients, managing relationships and ensuring exceptional service delivery. In this role, you will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts. Your role will be pivotal in fostering trust-based relationships, ensuring client satisfaction, and identifying opportunities for growth.

Responsibilities

• Client Relationship & Advocacy: You will build strong, trust-based SME client relationships, represent client interests internally, and promote success stories
• Service Delivery & Coordination: You will act as the main point of contact for inquiries, coordinating with internal teams to deliver digital services effectively
• Renewals & Growth: You will drive renewal strategies and negotiations while identifying upsell and growth opportunities
• Account Management: You will maintain a deep understanding of client business landscapes to ensure full account coverage and value creation
• Issue Resolution: You will manage post-sales escalations and collaborate cross-functionally to resolve challenges efficiently
• Data & Performance Focus: You will leverage data and metrics to guide sales actions, optimize performance, and improve account strategies

What we need to see from you

• Technology sales experience
• You speak Dutch (Flemish) and English, French would be a nice bonus
• Expertise within customer onboarding, account handling, and escalation management
• Ability to translate business needs into effective technical solutions
• Effective communication, negotiation, and cross-functional collaboration skills
• Structured approach to request tracking and teamwork
• Commitment to customer satisfaction with a continuous learning mindset

What We Offer

• Hybrid working from our Amsterdam Office
• A dynamic and collaborative work environment
• Opportunities for professional growth and development
• Competitive compensation and benefits package
• Unlimited holidays

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.