CLX Squad Lead, EU

Authic Labs; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Lemonade is seeking a seasoned leader to oversee the Dutch claims team, mentoring advocates, and driving an exceptional claims experience. You’ll manage daily operations, coach staff, and ensure KPI targets are exceeded while serving as the main point of contact for Dutch claims inquiries.

The role requires strong Dutch and English, 3+ years in claims handling, and 5+ years in leadership within a startup environment. Ideally, you’ll join offices 1x weekly and grow with AI-enabled processes.

Qualifications

• Minimum of 3+ years of claims-handling experience.
• 5+ years in a leadership role growing, managing, and coaching a claims team.
• Proficiency in Dutch and English.
• Desire to work in a unique, dynamic, and fast-paced startup environment.
• Empathetic, patient, and positive approach to your work.
• Ideally coming to the office 1x a week.
• Interest in learning and adapting to AI-driven workflows.

Responsibilities

• Manage the day-to-day operations for our Dutch claims team.
• Train and coach the claims experience advocates on your team.
• Delight our customers with seamless claims while outperforming on our KPIs.
• Report on industry and company trends and other data-driven insights to stakeholders.
• You will be the main point of contact for all Dutch claims related enquiries.

Skills

Dutch language

English language

Leadership

Mentoring

Job description

What You’re Applying For

Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

What you’ll do

• Manage the day-to-day operations for our Dutch claims team


• Train and coach the claims experience advocates on your team


• Delight our customers with seamless claims while outperforming on our KPIs


• Report on industry and company trends and other data-driven insights to both internal and external stakeholders


• You will be the main point of contact for all Dutch claims related enquiries

What you’ll need

• Minimum of 3+ years of claims-handling experience


• 5+ years in a leadership role growing, managing, and coaching a claims team


• Proficiency in Dutch and English


• Desire to work in a unique, dynamic, and fast-paced startup environment


• Empathetic, patient, and positive approach to your work


• Ideally coming to the office 1x a week


• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

Things to know…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.