CLX Squad Lead, EU

Lemonade, Inc.; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Lemonade in Amsterdam, Netherlands, is seeking a seasoned leader to elevate our Claims Experience Team. You will oversee Dutch claims advocates, mentor the team, and ensure efficient handling of claims while driving KPI performance.

Join a fast-paced, AI-driven startup culture that values autonomy, data insights, and bold moves. This role requires a strong customer focus and proven leadership in insurance claims.

Qualifications

• Minimum of 3+ years of claims-handling experience.
• 5+ years in a leadership role growing, managing, and coaching a claims team.
• Proficiency in Dutch and English.
• Desire to work in a unique, dynamic, and fast-paced startup environment.
• Empathetic, patient, and positive approach to your work.
• Ability to work in an office environment a minimum of 2 days a week.
• Interest in AI and learning to grow alongside AI tools.

Responsibilities

• Manage the day-to-day operations for our Dutch claims team.
• Train and coach the claims experience advocates on your team.
• Delight our customers with seamless claims while outperforming on our KPIs.
• Report on industry and company trends and other data-driven insights to internal and external stakeholders.
• You will be the main point of contact for all Dutch claims related enquiries.

Skills

Leadership

Claims-handling

Dutch language

English language

Coaching

Job description

Amsterdam, Netherlands | Claims Experience | Full-time

Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understanding of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Company highlights

• Awarded ‘best workplace’
• Best Workplace and Best-Led Company by Inc.Magazine
• “World Changing” by FastCompany
• Recognized as a World Changing Idea by Fast CompanyMagazine
• Ranked #1 Home insurance inAmerica
• Won best renters and homeowners insurance in America by US News, andothers
• Best Pet Insurance inAmerica
• Rated “Best Overall Pet Insurance” by Better Homes &Gardens
• Rated 4.9 on the AppStore
• Among the highest rated apps of alltime

What you’re applying for

We’re looking for a highly motivated, compassionate leader who’s eager to bring our Claims Experience Team to the next level.

Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

What you’ll do

• Manage the day-to-day operations for our Dutch claims team
• Train and coach the claims experience advocates on your team
• Delight our customers with seamless claims while outperforming on our KPIs
• Report on industry and company trends and other data-driven insights to both internal and external stakeholders
• You will be the main point of contact for all Dutch claims related enquiries

What you’ll need

• Minimum of 3+ years of claims-handling experience
• 5+ years in a leadership role growing, managing, and coaching a claims team
• Proficiency in Dutch and English
• Desire to work in a unique, dynamic, and fast-paced startup environment
• Empathetic, patient, and positive approach to your work
• Ability to work in an office environment a minimum of 2 days a week
• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

Things to know…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.

Property and casualty insurance is provided by Lemonade Insurance Company (LIC), 5 Crosby St., 3rd floor, New York, NY 10013 or Metromile Insurance Company (MIC), 3080 N. Civic Center Plaza, Scottsdale, AZ 85251. Life Insurance provided by North American Company for Life and Health Insurance®, Administrative Office, One Sammons Plaza, Sioux Falls, SD 57193.

Lemonade Insurance Agency, LLC (LIA) and Metromile Insurance Services LLC (MIS) are licensed insurance agents and appointed by LIC and MIC and both LIA and MIS receive compensation based on the premiums for the insurance policies each sells. Further information is available upon request.

Lemonade Life Insurance Agency, LLC (LLIA) is acting as the agent of North American Company for Life and Health Insurance® (policy form LS181 and LS 182 or state version including all applicable endorsements and riders). LLIA receives compensation for the insurance policies it sells and is a sub-producer of Bestow Agency, LLC. Life insurance quotes are provided by Bestow Agency, LLC dba Bestow Insurance Services in CA, who is the licensed agent. Products or issue ages may not be available in all jurisdictions. Limitations or restrictions may apply. Not available in New York. Our application asks about your lifestyle and health; your answers allow us to save you time and avoid offline medical exams.