CLX Squad Lead, EU

Lemonade; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Lemonade in Amsterdam is seeking a highly motivated, compassionate leader to elevate our European Claims Experience Team. You’ll oversee its Dutch advocates, ensure efficient claims handling, and push the experience toward industry-leading levels.

You’ll mentor and coach the team, report on industry trends and data-driven insights to stakeholders, and champion an AI-enabled way of working. This role requires 3+ years of claims-handling experience, 5+ years in a leadership position, and fluency

Qualifications

• Minimum of 3+ years of claims-handling experience.
• 5+ years in a leadership role growing, managing, and coaching a claims team.
• Proficiency in Dutch and English.
• Desire to work in a dynamic startup environment.
• Empathetic, patient, and positive approach to your work.
• Ability to work in an office environment a minimum of 2 days a week.
• Interest in learning and adapting to AI-driven tools.

Responsibilities

• Manage the day-to-day operations for our Dutch claims team.
• Train and coach the claims experience advocates on your team.
• Delight our customers with seamless claims while outperforming on KPIs.
• Report on industry and company trends and other data-driven insights to stakeholders.
• You will be the main point of contact for all Dutch claims related enquiries.

Skills

Leadership

Claims experience

Dutch language

English language

AI mindset

Job description

What You’re Applying For

We’re looking for a highly motivated, compassionate leader who’s eager to bring our Claims Experience Team to the next level.

What You’re Applying For

We’re looking for a highly motivated, compassionate leader who’s eager to bring our Claims Experience Team to the next level.

Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

What you’ll do

• Manage the day-to-day operations for our Dutch claims team
• Train and coach the claims experience advocates on your team
• Delight our customers with seamless claims while outperforming on our KPIs
• Report on industry and company trends and other data-driven insights to both internal and external stakeholders
• You will be the main point of contact for all Dutch claims related enquiries

What you’ll need

• Minimum of 3+ years of claims-handling experience
• 5+ years in a leadership role growing, managing, and coaching a claims team
• Proficiency in Dutch and English
• Desire to work in a unique, dynamic, and fast-paced startup environment
• Empathetic, patient, and positive approach to your work
• Ability to work in an office environment a minimum of 2 days a week
• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

Things to know…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.