Client Services Professional with Dutch (MSP)

AgileOne; Utrecht; On-site; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Pension scheme

Life insurance

Mileage reimbursement

Travel to Denmark (HQ)

Supportive leadership

Job summary

AgileOne in the Netherlands is seeking a Client Services Professional to oversee our MSP programme for a leading biotechnology and life sciences client. You will manage requisitions, vendor relationships, and compliance, acting as a trusted advisor to hiring managers and suppliers.

The role emphasizes onsite presence, stakeholder engagement, and continuous improvement of processes to ensure excellent service delivery and client satisfaction.

Qualifications

• Proven experience in MSP programmes and contingent workforce operations.
• Experience engaging senior stakeholders, including hiring managers.
• Fluent Dutch and English are required.
• Strong business acumen with compliance awareness.
• Ability to manage high-volume administrative processes with accuracy.
• Excellent interpersonal and relationship management skills.
• Service-oriented mindset with proactive problem solving.
• Experience in regulated environments such as biotech/pharma is a plus.

Responsibilities

• Act as the primary point of contact and trusted advisor between the client, suppliers, and internal teams, taking ownership of requisitions, approvals and compliance.
• Manage the full contingent workforce lifecycle through VMS, including CV screening, interview coordination, onboarding, and timecard approvals.
• Maintain accurate system configuration, documentation, and reporting for compliance and audits.
• Understanding of Dutch labour compliance requirements, market insights and best practices.
• Build strong relationships with senior hiring managers and maintain a visible onsite presence.
• Contribute to stakeholder mapping, process improvements, and reporting to add value to the client’s operations.

Skills

MSP programmes

VMS systems

Stakeholder management

Dutch fluency

English fluency

Compliance awareness

High-volume administration

Relationship management

Biotech/pharma knowledge

Tools

VMS

Job description

As a Client Services Professional (CSP), you'll be at the heart of our MSP programme for a leading organisation within the biotechnology and life sciences industry in the Netherlands.

This is a highly visible role where you'll build strong relationships with hiring managers and stakeholders, becoming a trusted partner and go-to contact for all contingent workforce matters. Alongside ensuring a seamless day-to-day operation, you'll help drive stakeholder engagement, enhance the client experience, and contribute to the continued success and growth of the partnership.

Working closely with the client, suppliers, and internal AgileOne teams, you'll support workforce processes through the Vendor Management System (VMS), ensure compliance, and deliver an outstanding level of service.

Our Requirements

• Proven experience in MSP programmes and contingent workforce operations, ideally with hands‑on use of VMS systems
• Experience working with senior stakeholders, including senior management, hiring managers, SME professionals, and contingent workforce teams
• Fluent Dutch and English are required, with the ability to communicate confidently with local stakeholders
• Strong business acumen, understanding of legislation, compliance, and current market trends
• Ability to manage high‑volume administrative processes with attention to detail, using trackers and reporting tools to maintain accuracy
• Strong interpersonal and relationship management skills; able to interact with small and large teams, and maintain professionalism under pressure
• Service‑oriented mindset with a proactive approach to problem solving and stakeholder support
• Experience partnering with stakeholders in fast‑paced, highly regulated environments, such as biotechnology, pharmaceutical, healthcare, life sciences, or similar industries, would be an advantage

Your Responsibilities

• Act as the primary point of contact and trusted advisor between the client, suppliers, and internal teams, taking ownership of requisitions, approvals, and compliance processes.
• Manage the full contingent workforce lifecycle through VMS, including CV screening, interview coordination, onboarding, and timecard approvals
• Maintain accurate system configuration, documentation, and reporting for compliance and audits
• Understanding of Dutch labour compliance requirements, market insights and contingent workforce best practices.
• Build strong relationships with senior hiring managers and maintain a visible onsite presence
• Contribute to stakeholder mapping, process improvements, and reporting to add value to the client’s operations

What We Offer

• A collaborative, international work environment with a global leader in MSP/VMS services
• Pension scheme, Life insurance and Employee referral awards
• Mileage reimbursement for onsite travel
• Opportunity to travel to Denmark, our client's headquarters, approximately once every 3 to 4 months
• Supportive leadership and opportunity for long‑term career growth