Benelux Customer Success Manager — Cloud Networking

Cato Networks; Amsterdam; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Cato Networks is seeking a Customer Success Manager for the Benelux region to be a trusted advisor to our top customers from deployment through renewal. You will be a key driver of value realization and customer advocacy across the journey.

You will inspire and support customer adoption and expansion, leveraging your customer-facing and technical acumen to guide customers to success. This role emphasizes proactive relationship-building and strategic account management.

Qualifications

• 5+ years of experience in a Customer Success or sales role at a high growth SaaS vendor.
• Experience with Networking, Security or AI Software solutions.
• Excellent customer communication and presentation skills.
• Ability to build trusted advisor relationships with stakeholders.

Responsibilities

• Responsible for the health of the assigned accounts and ensure customers stay and grow with us, realizing the full value of their investment.
• Develop meaningful relationships with key stakeholders within the customer and Cato’s teams (Sales, Customer Success, R&D and Support Engineering).
• Own and orchestrate Cato's post-sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells.

Skills

Customer Success

Sales experience

Communication skills

Presentation skills

Relationship building

Organised

Problem solving

Stakeholder management

Job description

Cato Networks is seeking a Customer Success Manager for the Benelux region to be a trusted advisor to our top customers from deployment through renewal. You will be a key driver of value realization and customer advocacy across the journey.

You will inspire and support customer adoption and expansion, leveraging your customer-facing and technical acumen to guide customers to success. This role emphasizes proactive relationship-building and strategic account management.