Benelux Cloud Networking & Security CSM

Clutch Canada; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Job summary

A cutting-edge technology company is seeking a Customer Success Manager for the Benelux region. You will be a trusted advisor, ensuring customer satisfaction and growth. The role requires at least 5 years in a customer success or sales position, with experience in Networking, Security, or AI Software preferred. Strong communication skills and the ability to understand customer needs are essential. You will also conduct quarterly business reviews and work closely with various teams, and it is preferable to have Dutch language skills.

Qualifications

• 5+ years of experience in Customer Success or sales role at a high growth SaaS vendor.
• Experience with Networking, Security or AI Software solutions.
• Excellent ability to communicate and present to diverse audiences.

Responsibilities

• Ensure the health of assigned accounts and value realization.
• Develop relationships with key stakeholders within customer and Cato teams.
• Conduct QBRs, assess product adoption, and manage renewals.

Skills

Customer communication

Presentation skills

Problem-solving

Organizational skills

Empathy

Creativity

Job description

A cutting-edge technology company is seeking a Customer Success Manager for the Benelux region. You will be a trusted advisor, ensuring customer satisfaction and growth. The role requires at least 5 years in a customer success or sales position, with experience in Networking, Security, or AI Software preferred. Strong communication skills and the ability to understand customer needs are essential. You will also conduct quarterly business reviews and work closely with various teams, and it is preferable to have Dutch language skills.