Benelux Customer Service & Ops Lead

Techtronic-Industries-Co.-Ltd; Dordrecht; On-site; EUR 36,000 - 56,000; Full time

Benefits offered by this job

Laptop provided

Pension plan

Home internet allowance

Annual leave + ADV days

Job summary

Techtronic Industries Co. Ltd in Dordrecht seeks a Customer Service Officer to manage demo stock, returns, and buybacks, coordinating with Sales, Finance, and other departments. You’ll ensure accurate data flow and timely action across Benelux.

The role emphasizes ownership, problem solving, and clear communication in Dutch and English, with opportunities to learn our systems and processes. A competitive package and development path are offered.

Qualifications

• Experience in customer service or a related operations role.
• Strong communication skills in Dutch and English.
• Comfort with data handling and basic reporting.

Responsibilities

• Manage demo stock, rebates, and buyback processes across Benelux.
• Coordinate end-to-end return flows and data reporting.
• Collaborate with Sales, Finance, and other teams to ensure smooth processes.

Skills

Customer Service

Data analysis

Excel

Communication

Tools

Salesforce

Genesys

Job description

Techtronic Industries Co. Ltd in Dordrecht seeks a Customer Service Officer to manage demo stock, returns, and buybacks, coordinating with Sales, Finance, and other departments. You’ll ensure accurate data flow and timely action across Benelux.

The role emphasizes ownership, problem solving, and clear communication in Dutch and English, with opportunities to learn our systems and processes. A competitive package and development path are offered.