Benelux Tech Services Team Lead — Impact & Travel

ATC Computer Transport & Logistics; Amsterdam; On-site; EUR 95,000 - 125,000; Full time

Benefits offered by this job

Performance-based bonus

AIG virtual care programme

Employee assistance programme

Holiday allowance

Travel allowance

Opportunities for continuous learning

Job summary

ATC Computer Transport & Logistics in Amsterdam seeks a proactive Team Lead in Benelux to guide the Technical Services team, build strong customer relationships, and drive continuous improvement across Europe. Based in Amsterdam, you will lead daily and project work, coach staff, and coordinate resources for high-quality service delivery.

You will monitor KPIs, manage escalations, and report performance while maintaining safety and security standards across the Netherlands.

Qualifications

• Strong planning, coordination, and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Flexible and adaptable in a fast-paced, changing environment.
• Proven ability to take ownership and complete tasks successfully.
• Experience in logistics, project coordination, or technical service operations, with the ability to guide and support teams.
• Willingness to travel across Europe for project work.
• Proficient in Microsoft Office and Office 365, with strong English skills (C1) and local language proficiency (B2).
• A valid class B driving licence with a clean driving record.

Responsibilities

• Lead and coordinate the Benelux Technical Services team, ensuring adequate resource coverage and smooth delivery of daily, weekly, and monthly customer projects and activities.
• Monitor team performance and quality standards by assigning audits, reviewing KPIs, tracking daily activities, and implementing corrective actions when needed.
• Support, coach, and develop team members through regular guidance, performance reviews, training, and ATC Academy programs to improve technical skills and overall performance.
• Manage operational performance and reporting, providing regular updates, KPI reports, service summaries, and recommendations for process improvements to management.
• Plan and coordinate team schedules and resources, including assigning supervisors and ensuring operational requirements are met.
• Maintain compliance with health, safety, security, and quality standards, including conducting inspections, audits, and ensuring adherence to ATC and TAPA policies.
• Oversee warehouse, fleet, and facilities operations in the Netherlands, ensuring efficient organization, maintenance, security, and delivery of improvement projects.
• Act as a key point of contact for operational and security matters, collaborating with internal teams, customers, and vendors to ensure safe, efficient, and high-quality service delivery.

Skills

Leadership

Project coordination

Strategic planning

Communication

Time management

Travel across Europe

English (C1)

Dutch (B2)

MS Office / Office 365

Driving license

Job description

ATC Computer Transport & Logistics in Amsterdam seeks a proactive Team Lead in Benelux to guide the Technical Services team, build strong customer relationships, and drive continuous improvement across Europe. Based in Amsterdam, you will lead daily and project work, coach staff, and coordinate resources for high-quality service delivery.

You will monitor KPIs, manage escalations, and report performance while maintaining safety and security standards across the Netherlands.