Benelux Aftersales Growth Lead

Geely Auto Europe; Amsterdam; On-site; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Competitive remuneration package

Fast-paced dynamic environment

International exposure

Growth potential

Job summary

Geely Auto Europe in Amsterdam is seeking a Regional Aftersales Manager to lead and develop Aftersales across the Benelux region. You will strengthen the service network, improve customer satisfaction, and drive service quality and efficiency.

The role requires strategic planning, network management, KPI monitoring, and cross-functional collaboration with Sales, Logistics, Technical, and HQ teams. Travel across the Benelux region is expected.

Qualifications

• 8+ years in automotive aftersales, dealer network management, or service operations.
• Strong understanding of aftersales processes including warranty, spare parts, and customer service.
• Excellent communication, analytical, and stakeholder management skills.
• Fluent in English and Mandarin; Dutch and/or French an advantage.

Responsibilities

• Develop and implement regional aftersales strategies and business plans.
• Build, manage, and optimize the authorized dealer and service partner network across Benelux.
• Monitor service performance, customer satisfaction, and aftersales KPIs, driving continuous improvement.
• Oversee spare parts availability, warranty management, technical support, and service quality.
• Collaborate with Sales, Logistics, Technical, and HQ teams to resolve issues and enhance the customer experience.
• Manage regional aftersales budgets, reporting, and compliance with company standards and local regulations.

Skills

Aftersales management

Communication

Analytical skills

Stakeholder management

English and Mandarin

Travel readiness

Education

Bachelor's degree in Automotive Engineering, Business Administration or related

Job description

Geely Auto Europe in Amsterdam is seeking a Regional Aftersales Manager to lead and develop Aftersales across the Benelux region. You will strengthen the service network, improve customer satisfaction, and drive service quality and efficiency.

The role requires strategic planning, network management, KPI monitoring, and cross-functional collaboration with Sales, Logistics, Technical, and HQ teams. Travel across the Benelux region is expected.