European Technical Support Manager EV & Diagnostics

Li Auto Inc.; Amsterdam; On-site; EUR 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation and benefits包

Career growth opportunities within Eur

Job summary

Li Auto Inc. is seeking a Technical Manager to lead technical support and capability development across the Benelux region, with additional scope in other European markets.

The role serves as the primary technical interface between dealers, service partners, headquarters, and regional teams, resolving complex issues, delivering training, and developing documentation to raise aftersales standards across Europe.

Qualifications

• Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• Advanced automotive technical certifications are highly desirable.
• Minimum 5 years of experience in automotive technical support or related aftersales operations.
• Experience with EV/high-voltage systems and European markets is a strong plus.

Responsibilities

• Provide technical support to dealer and service partner networks across the Benelux region.
• Investigate and resolve complex vehicle technical issues including high-voltage systems, electrical, software, and mechanical repairs.
• Serve as the escalation point for difficult diagnostic and repair cases.
• Develop and deliver technical training programs for dealer technicians and service personnel.
• Translate complex technical information into practical guidance for dealer networks.

Skills

Strong diagnostic and troubleshooting

Cross-functional collaboration

Project management

Customer-focused mindset

Willingness to travel within Europe

Education

Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related technical discipline

Tools

OEM diagnostic tools

Job description

Li Auto Inc. is seeking a Technical Manager to lead technical support and capability development across the Benelux region, with additional scope in other European markets.

The role serves as the primary technical interface between dealers, service partners, headquarters, and regional teams, resolving complex issues, delivering training, and developing documentation to raise aftersales standards across Europe.