Regional Aftersales Manager - Benelux (Chinese Speaking)

Geely Auto Europe; Amsterdam; Presencial; EUR 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration package

Fast-paced dynamic environment

International exposure

Growth potential

Descripción de la vacante

Geely Auto Europe in Amsterdam is seeking a Regional Aftersales Manager to lead and develop Aftersales across the Benelux region. You will strengthen the service network, improve customer satisfaction, and drive service quality and efficiency.

The role requires strategic planning, network management, KPI monitoring, and cross-functional collaboration with Sales, Logistics, Technical, and HQ teams. Travel across the Benelux region is expected.

Formación

• 8+ years in automotive aftersales, dealer network management, or service operations.
• Strong understanding of aftersales processes including warranty, spare parts, and customer service.
• Excellent communication, analytical, and stakeholder management skills.
• Fluent in English and Mandarin; Dutch and/or French an advantage.

Responsabilidades

• Develop and implement regional aftersales strategies and business plans.
• Build, manage, and optimize the authorized dealer and service partner network across Benelux.
• Monitor service performance, customer satisfaction, and aftersales KPIs, driving continuous improvement.
• Oversee spare parts availability, warranty management, technical support, and service quality.
• Collaborate with Sales, Logistics, Technical, and HQ teams to resolve issues and enhance the customer experience.
• Manage regional aftersales budgets, reporting, and compliance with company standards and local regulations.

Conocimientos

Aftersales management

Communication

Analytical skills

Stakeholder management

English and Mandarin

Travel readiness

Educación

Bachelor's degree in Automotive Engineering, Business Administration or related

Descripción del empleo

We are looking for a results-driven Regional Aftersales Manager to lead and develop our aftersales operations across the Benelux region. You will be responsible for strengthening our service network, improving customer satisfaction, and ensuring high standards of service quality and operational efficiency.

Regional Aftersales Manager – Benelux

Location:

Amsterdam, the Netherlands

About The Role

We are looking for a results-driven Regional Aftersales Manager to lead and develop our aftersales operations across the Benelux region. You will be responsible for strengthening our service network, improving customer satisfaction, and ensuring high standards of service quality and operational efficiency.

Key Responsibilities

• Develop and implement regional aftersales strategies and business plans.
• Build, manage, and optimize the authorized dealer and service partner network across Benelux.
• Monitor service performance, customer satisfaction, and aftersales KPIs, driving continuous improvement.
• Oversee spare parts availability, warranty management, technical support, and service quality.
• Collaborate with Sales, Logistics, Technical, and HQ teams to resolve issues and enhance the customer experience.
• Manage regional aftersales budgets, reporting, and compliance with company standards and local regulations.

Requirements

• Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
• At least 8 years of experience in automotive aftersales, dealer network management, or service operations.
• Strong understanding of aftersales processes, including warranty, spare parts, and customer service.
• Excellent communication, analytical, and stakeholder management skills.
• Fluent in English and Mandarin; Dutch and/or French is an advantage.
• Willingness to travel regularly across the Benelux region.

What We Offer

• Competitive remuneration package.
• A fast-paced dynamic environment in a successful international organization.
• International exposure with the chance to adapt locally and make a difference.
• Growth potential.

#GeelyEurope

Geely’s mission is to create a smart mobility experience that exceeds user expectations, become a tech-driven global auto company and the most competitive and respectable Chinese auto brand in the world.