EV Aftersales Engineer – Field Support & Training

BYD EUROPE; Hoofddorp; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Commuting allowance

Pension plan

Service vehicle for business use

Team building events

Employee learning opportunities

Job summary

BYD Europe is seeking an experienced aftersales professional to provide end-to-end support to our Netherlands-based customers and service providers. You will collaborate with R&D and production teams to improve products and ensure high service quality.

You will diagnose technical issues, coordinate service activities, and manage service partners while maintaining strong customer relationships and delivering solutions in a dynamic, international environment.

Qualifications

• Solid mechanical and electrical systems knowledge.
• Fluent English language skills.
• Excellent communication skills and solutions-oriented mindset.
• Team player, also able to solve problems independently.
• Category B driver’s license; truck or bus license is a plus.
• Willingness to travel frequently within the Netherlands.
• Experience in aftersales service of buses/trucks is a plus.

Responsibilities

• Technical support: diagnose aftersales issues, provide solutions, train service providers, deliver technical upgrades and create service reports.
• Service team management: train service providers, coordinate diagnostic tools, lead service teams to deliver high-quality service.
• Customer relationship: maintain operational relationships, assist management in meetings, handle customer demands and complaints.

Skills

Mechanical knowledge

Electrical systems

Fluent English

Communication skills

Team player

Driver license B

Travel willingness

Aftersales experience

Job description

BYD Europe is seeking an experienced aftersales professional to provide end-to-end support to our Netherlands-based customers and service providers. You will collaborate with R&D and production teams to improve products and ensure high service quality.

You will diagnose technical issues, coordinate service activities, and manage service partners while maintaining strong customer relationships and delivering solutions in a dynamic, international environment.