Regional Aftersales Manager - Benelux (Chinese Speaking)

Geely Europe; Amsterdam; Presencial; EUR 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration package.

Fast-paced dynamic environment in an国际

International exposure with the chance

Growth potential

Descripción de la vacante

Geely Europe is seeking a results-driven Regional Aftersales Manager to lead our Benelux aftersales operations from Amsterdam. You will strengthen the dealer and service partner network, improve customer satisfaction, and ensure high standards of service quality and efficiency.

You will develop regional strategies, manage budgets and KPIs, coordinate with Sales, Logistics, Technical, and HQ teams, and travel regularly across Benelux.

Formación

• Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
• 8+ years of experience in automotive aftersales, dealer network management, or service operations.
• Strong understanding of aftersales processes, including warranty, spare parts, and customer service.
• Excellent communication, analytical, and stakeholder management skills.
• Fluent in English and Mandarin; Dutch and/or French is an advantage.
• Willingness to travel regularly across the Benelux region.

Responsabilidades

• Develop and implement regional aftersales strategies and business plans.
• Build, manage, and optimize the authorized dealer and service partner network across Benelux.
• Monitor service performance, customer satisfaction, and aftersales KPIs, driving continuous improvement.
• Oversee spare parts availability, warranty management, technical support, and service quality.
• Collaborate with Sales, Logistics, Technical, and HQ teams to resolve issues and enhance the customer experience.
• Manage regional aftersales budgets, reporting, and compliance with company standards and local regulations.

Educación

Bachelor's degree in Automotive Engineering, Business Administration, or a related field

Descripción del empleo

Regional Aftersales Manager – Benelux

Location: Amsterdam, the Netherlands

About the Role

We are looking for a results-driven Regional Aftersales Manager to lead and develop our aftersales operations across the Benelux region. You will be responsible for strengthening our service network, improving customer satisfaction, and ensuring high standards of service quality and operational efficiency.

Key Responsibilities

• Develop and implement regional aftersales strategies and business plans.
• Build, manage, and optimize the authorized dealer and service partner network across Benelux.
• Monitor service performance, customer satisfaction, and aftersales KPIs, driving continuous improvement.
• Oversee spare parts availability, warranty management, technical support, and service quality.
• Collaborate with Sales, Logistics, Technical, and HQ teams to resolve issues and enhance the customer experience.
• Manage regional aftersales budgets, reporting, and compliance with company standards and local regulations.

Requirements

• Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
• At least 8 years of experience in automotive aftersales, dealer network management, or service operations.
• Strong understanding of aftersales processes, including warranty, spare parts, and customer service.
• Excellent communication, analytical, and stakeholder management skills.
• Fluent in English and Mandarin; Dutch and/or French is an advantage.
• Willingness to travel regularly across the Benelux region.

What We Offer

• Competitive remuneration package.
• A fast-paced dynamic environment in a successful international organization.
• International exposure with the chance to adapt locally and make a difference.
• Growth potential.

#GeelyEurope