Associate Technical Account Manager - Global SaaS Support

Yardi; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

Yardi is seeking an Associate Technical Account Manager (ATAM) in Amsterdam, Netherlands. In this role, you will provide technical support for Yardi's software solutions and deliver exceptional customer service. Your focus will be on troubleshooting application issues and ensuring client satisfaction.

The ideal candidate will have a Bachelor's degree in Business, Accounting, or a related field, proficiency in Dutch, and strong analytical skills. You will collaborate with clients and team members to foster positive relationships and resolve issues effectively.

Qualifications

• Bachelor's degree required in Business, Accounting, Finance, or a related field.
• Proficient in Dutch.
• Strong analytical and problem-solving skills.
• Excellent customer service ability and attention to detail.

Responsibilities

• Troubleshoot application issues effectively and address challenges.
• Provide customer support during product implementations and upgrades.
• Document cases and create comprehensive documentation for issues.
• Foster strong customer relationships with regular check-ins.
• Collaborate with team members to enhance service delivery.

Skills

Proficiency in Dutch

Analytical skills

Customer service skills

Problem-solving skills

Attention to detail

Education

Bachelor's degree in Business, Accounting, Finance, or related field

Job description

Yardi is seeking an Associate Technical Account Manager (ATAM) in Amsterdam, Netherlands. In this role, you will provide technical support for Yardi's software solutions and deliver exceptional customer service. Your focus will be on troubleshooting application issues and ensuring client satisfaction.

The ideal candidate will have a Bachelor's degree in Business, Accounting, or a related field, proficiency in Dutch, and strong analytical skills. You will collaborate with clients and team members to foster positive relationships and resolve issues effectively.