Technical Account Manager

Yardi; Amsterdam; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Company profit-sharing plan

Flexible work arrangements

Job summary

A leading property tech company in Amsterdam seeks a talented individual to provide exceptional customer support and conduct training sessions on software upgrades. With a focus on client satisfaction, the ideal candidate will have a Bachelor’s degree and over 2 years of experience in Finance or real estate software. The role demands outstanding communication skills, attention to detail, and fluency in Dutch. Enjoy a collaborative work environment and comprehensive benefits including health care, profit-sharing, and flexible arrangements.

Qualifications

• 2+ years experience in Finance & accounting, with property management or real estate software.
• Outstanding customer support abilities dealing over phone and email.

Responsibilities

• Deliver exceptional customer support and resolve issues promptly.
• Conduct training sessions on new software upgrades.
• Collaborate with Client Services team members effectively.

Skills

Customer service skills

Troubleshooting

Written and verbal communication

Attention to detail

Flexibility

Fluency in Dutch

Education

Bachelor’s degree in Accounting, Finance, Computer Science, or related field

Job description

What You’ll Do:

• Deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.
• Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
• Serve as a subject matter expert (SME) offering valuable insights and expertise.
• Conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features.
• Collaborate closely with Client Services team members across the US, actively contributing to the collective success of the team.

Who You Are:

• Bachelor’s degree in accounting, Finance, computer science, information systems or related field.
• 2+ years of experience in Finance & accounting, Prior experience working with property management or real estate software.
• High comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely.
• Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
• Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
• Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
• Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.
• Fluency in Dutch language

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!