Technical Support Specialist (Dutch speaking)

Yardi; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

Yardi is seeking an Associate Technical Account Manager (ATAM) in Amsterdam, Netherlands. In this role, you will provide technical support for Yardi's software solutions and deliver exceptional customer service. Your focus will be on troubleshooting application issues and ensuring client satisfaction.

The ideal candidate will have a Bachelor's degree in Business, Accounting, or a related field, proficiency in Dutch, and strong analytical skills. You will collaborate with clients and team members to foster positive relationships and resolve issues effectively.

Qualifications

• Bachelor's degree required in Business, Accounting, Finance, or a related field.
• Proficient in Dutch.
• Strong analytical and problem-solving skills.
• Excellent customer service ability and attention to detail.

Responsibilities

• Troubleshoot application issues effectively and address challenges.
• Provide customer support during product implementations and upgrades.
• Document cases and create comprehensive documentation for issues.
• Foster strong customer relationships with regular check-ins.
• Collaborate with team members to enhance service delivery.

Skills

Proficiency in Dutch

Analytical skills

Customer service skills

Problem-solving skills

Attention to detail

Education

Bachelor's degree in Business, Accounting, Finance, or related field

Job description

Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi's software solutions, which are designed to meet the unique needs of different real estate markets across the globe. You will play a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi's solutions.

What You’ll Do

• Utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
• Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
• Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
• Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
• Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
• Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team.

Who You Are

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• Requires proficiency in Dutch
• A passion for numbers and strong analytical skills.
• High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
• Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
• Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
• Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.

Ideal to have

• Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
• Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.