Assistant Service Manager | Ciel Bleu Restaurant

Okurajobs; Amsterdam; On-site; EUR 52,000 - 67,000; Full time

Benefits offered by this job

Bonus based on GOP/budget targets

Training and education budget

Job summary

Hotel Okura Amsterdam is seeking an Assistant Service Manager to lead a 12-person team at Ciel Bleu, ensuring exceptional service and guest satisfaction. You will collaborate with the Service Manager and other departments to uphold two Michelin-star standards and deliver a premier dining experience.

Responsibilities include coaching the team, managing guest interactions, and maintaining quality in line with Leading Hotels of the World and Michelin standards.

Qualifications

• Minimum 2 years of leadership experience in a similar role.
• Proven ability to inspire, coach and motivate a diverse team.
• Experience in hospitality service and guest interaction.

Responsibilities

• Oversee restaurant operations and ensure high-level service for guests.
• Coach and develop the team to maintain exceptional standards.
• Guarantee and improve service quality and guest satisfaction.

Skills

Leadership

Coaching

Guest service

Team management

Job description

Hotel Okura Amsterdam is an international five-star hotel. By stepping into our world, you will discover that Eastern and Western influences are uniquely entwined by our blend of Japanese and Dutch culture. Together, all employees make sure that every guest is being given the personal attention to create the most extraordinary and authentic experience. To make this happen, we are looking for an enthusiastic Assistant Service Manager to strengthen our team. Do you strive to offer the best service to guest? Do you know how to inspire people and would you like to work in a restaurant awarded with two Michelin stars? Then this vacancy is for you!

What to expect?

Restaurant Ciel Bleu offers a panoramic view of the city of Amsterdam and has been awarded two Michelin stars. The ultimate Ciel Bleu experience is to exceed guests' expectations in terms of both food and service.

As an Assistant Service Manager you will work closely together with the Service Manager and you are responsible for managing the team when absent. In this role you will work with people all over the world and you will provide excellent service to our guests with your team. You will be working with the finest products and top-quality ingredients, the award-winning wine list being one example. On the one hand, the focus is on training and developing the team to achieve constant improvement. On the other hand, you are the face and point of contact for our guests. Together we go the extra mile everyday, to create a culinary experience of the highest level for our guests. Your main tasks will be:

• Operational work in the restaurant such as receiving guests and providing service at a high level;
• Coaching and developing the team;
• Continuously guaranteeing and improving our excellent service to our guests;
• Ensuring the correct follow-up of requests and comments from guests and colleagues;
• Ensuring optimal cooperation with other departments within the hotel;
• Ensuring the quality standards set by the hotel, in accordance with the standards of Leading Hotels of the World and Michelin.

Don't worry, you will not be working alone! The team you will lead consists of 12 members. Besides working with your team, you will also work closely with other departments in the hotel. Only by working together can we achieve the best results. You work 5 days a week, 7,6 hours a day. You are also available to work on public holidays. Ciel Bleu Restaurant is open from Tuesday to Saturday from 18:30 to 22:30 and can be reserved for lunch upon request.

What do we offer?

• Contract:1 year, with the possibility of extending. We want you to stay!
• Salary:Group 6. Click here for the salary scalebased on a full-timeemployment
• Bonus: 1 week salary when the hotel reaches the budgeted GOP (Gross Operating Profit) level and you get a minimum total score of successful in your yearend evaluation
• 8% holiday allowance (pro rata);
• 25 vacation days per year (pro rata);
• Compensation for National Holidays;
• We invest in your personal and professional development with a training and education budget of €1,000;
• Horeca CAO applies;
• General Pension Scheme of Hospitality and Catering;
• General Survivors pension;
• Fun and social staff events (such as the annual staff party, Sinterklaas celebration, team outings, and boot camps);
• Attractive family and friends rates on overnight stays at Hotel Okura Amsterdam;
• Once a year staff discount in one of the restaurants (50%);
• Staff discount in our restaurants (20%);
• Contribution to travel expenses from 10 km (one way);
• After obtaining the probationary period, you will receive an overnight stay with breakfast as a gift (2 people), so that you can experience the hotel as a guest!

What are we asking?

• You have at least 2 years of work experience in a similar position;
• You enjoy working with diverse individuals;
• You have excellent and proven leadership skills, which enable you to inspire, coach and motivate a team;
• As part of the pre-employment screening, you will be asked for a minimum of two positive references.