Manager Groups & Events - Groups & Events Department

Hotel Okura Amsterdam; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Bonus: 1 month salary on GOP target

8% holiday allowance

25 vacation days per year

Pension scheme

Staff discounts for dining

Travel allowance from 10 km

Training and development budget €1000

Job summary

Hotel Okura Amsterdam, a luxury five-star property, seeks a driven Manager Groups & Events to lead the Groups & Events department and drive commercial performance.

You will manage a team of 10–12 FTE across Events, Groups and Account Management and shape guest experiences through strategic leadership and operational excellence.

Qualifications

• Experience in a commercial/leadership role within Groups & Events, Sales or similar environment.
• Strong commercial and strategic insight.
• Natural leadership skills with a coaching and motivating approach.
• Results-oriented, decisive and accountable mindset.
• Analytical and data-driven skills.
• Excellent communication in Dutch and English.

Responsibilities

• Achieve budgets and revenue targets within Groups & Events.
• Develop pricing, yield and conversion strategies.
• Manage and develop key accounts and client relationships.
• Oversee the planning and execution of all groups and events.
• Ensure a consistent 9+ guest and client experience.
• Lead, coach and develop the Groups & Events team.
• Optimize processes, collaboration and operational efficiency.
• Forecasting, budgeting, reporting and KPI management.
• Identify opportunities for improvement in systems, processes and automation.

Skills

Commercial leadership

Strategic thinking

Leadership

Data analysis

Bilingual English & Dutch

Job description

Hotel Okura Amsterdam is an international five-star hotel and a member of the prestigious The Leading Hotels of the World. Step into our world and discover how Eastern and Western influences are uniquely intertwined through our blend of Japanese and Dutch culture. With 300 luxurious rooms, four restaurants, three of which are Michelin-starred, two bars, extensive banqueting facilities for up to 2,000 guests and an exclusive Health Club, we offer our guests a unique and high-quality experience. To achieve this, we are looking for a driven and experienced Manager Groups & Events to strengthen our ambitious team. Are you commercially strong, strategically minded and passionate about creating an exceptional guest experience? Do you have experience leading a team and successfully organising groups and events within a luxury hospitality environment? Then this vacancy is definitely something for you!

What you can expect

As Manager Groups & Events, you are ultimately responsible for the commercial and operational performance of the Groups & Events department at Hotel Okura Amsterdam. In this versatile management role, you combine strategic commercial insight with operational excellence and lead a team of approximately 10–12 FTE across Events, Groups and Account Management.

You are responsible for the entire groups and events journey: from commercial strategy and revenue optimisation to flawless operational execution and a consistent 9+ guest experience. In addition, you are part of the Commercial Leadership Team and actively contribute to the hotel's commercial strategy and performance.

Your main responsibilities will be:

• Responsible for achieving budgets and revenue targets within Groups & Events;
• Developing and implementing pricing, yield and conversion strategies;
• Managing and further developing key accounts and client relationships;
• Overseeing the planning and execution of all groups and events;
• Ensuring a consistent 9+ guest and client experience;
• Leading, coaching and developing the Groups & Events team;
• Optimising processes, collaboration and operational efficiency;
• Responsible for forecasting, budgeting, reporting and KPI management;
• Identifying opportunities for improvement in systems, processes and automation.

Rest assured, you will not be working alone! As part of the Commercial Leadership Team, you will work closely with various departments across the hotel. Together with your team and colleagues from Sales, Marketing, Revenue and Operations, you will ensure that commercial opportunities are maximised and that groups and events are executed to perfection. Because only by working together can we achieve the best results.

What we offer

• Contract: 1 year, with the possibility of extension; we want you to stay!;
• Salary: Group 8. Click here for the salary overview;
• Bonus: 1 month's salary upon achieving the budgeted GOP (Gross Operating Profit) and a successful year-end evaluation;
• 8% holiday allowance (pro rata);
• 25 vacation days per year (pro rata);
• Compensation for national holidays;
• We invest in your personal and professional development with a €1,000 training and development budget;
• The Hospitality Collective Labour Agreement (Horeca CAO) applies;
• General Pension Scheme for Hospitality and Catering;
• General Survivor's Pension;
• Fun staff events, such as our annual staff party, Sinterklaas celebration, team outings and bootcamps;
• Attractive family and friends rates for overnight stays at Hotel Okura Amsterdam;
• 50% staff discount at one of our restaurants once a year;
• 20% staff discount in our restaurants;
• Travel allowance from 10 km one-way;
• After successfully completing your probationary period, you will receive an overnight stay with breakfast for two, so you can experience the hotel as a guest!

What we ask

Of course, we are primarily interested in you and what we can offer you as an employer. In addition, we expect you to have:

• Demonstrable experience in a commercial and/or leadership role within Groups & Events, Sales or a similar environment;
• Strong commercial and strategic insight;
• Natural leadership skills with a coaching and motivating approach;
• A results-oriented, decisive and accountable mindset;
• Strong analytical and data-driven skills;
• Excellent communication skills in both Dutch and English;
• Strong organisational skills and an eye for detail;
• A guest-oriented mindset with a strong focus on quality and service excellence;
• The ability to remain calm under pressure and effectively prioritise in a dynamic environment;
• Experience within a four- or five-star hotel, luxury hospitality or a comparable high-end service environment is a strong advantage.