AI-Powered Dutch & English Support Pro

BriqSafe; Amsterdam; Remote; EUR 36,000 - 54,000; Full time

Benefits offered by this job

AI-assisted support

Influence on processes

Based in Amsterdam

Job summary

BriqSafe, based in Amsterdam, seeks a proactive customer support specialist fluent in Dutch and English to help customers via phone and WhatsApp. You will work with AI tools built on ElevenLabs, refine automated responses, and log issues in Jira while collaborating with Development to resolve them.

You will also improve processes and share insights with Product and Sales. You’ll start by supporting LegionellaDossier users and assist with BriqSafe migrations, contributing to a streamlined,

Qualifications

• Native level Dutch required.
• Fluent English required.
• Technical background to understand a complex system.
• Hands-on experience with AI tools and exploring new uses.
• Proactive mindset and calm, clear communication.

Responsibilities

• Help customers by phone and WhatsApp, mainly in Dutch and English.
• Work with AI tools and the call bot to improve automated responses.
• Log bugs in Jira and collaborate with Development until resolved.
• Improve support processes and automate repetitive tasks.
• Share customer feedback with Product and Sales; act as eyes and ears in the market.
• Support LegionellaDossier today and BriqSafe after migration.

Skills

Dutch language

English language

Technical background

AI tools

Tools

ElevenLabs

Job description

BriqSafe, based in Amsterdam, seeks a proactive customer support specialist fluent in Dutch and English to help customers via phone and WhatsApp. You will work with AI tools built on ElevenLabs, refine automated responses, and log issues in Jira while collaborating with Development to resolve them.

You will also improve processes and share insights with Product and Sales. You’ll start by supporting LegionellaDossier users and assist with BriqSafe migrations, contributing to a streamlined,