AI Customer Success Strategist

Infinized Cookie settings PeaceWeb Group; Nederland; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Infinized is seeking a Customer Success professional to help customers get the most from their AI agents. You will read signals from daily runs, advise with concrete steps, and guide clients from kickoff to achieving measurable time savings.

You’ll regularly review account health, spot early signs of drift, and act as the customer’s voice within Infinized, translating data into actionable product feedback and improvements.

Qualifications

• A few years of experience in customer success, account management or consultancy, ideally in B2B software.
• Ability to analyze data and translate it into actionable advice for customers.
• Willingness to learn how product flows, connectors, and approvals work, without coding.

Responsibilities

• Read signals from customer interactions, assess adoption and outcomes.
• Advise customers with data-backed recommendations and practical next steps.
• Guide new customers from kick-off to first successful workflow implementations.
• Regularly review account health, renewals, and early drift indicators.
• Be the customer’s voice inside Infinized by feeding customer needs back to product.

Skills

Customer success

Account management

Consultancy

Data-driven advice

Job description

Infinized is seeking a Customer Success professional to help customers get the most from their AI agents. You will read signals from daily runs, advise with concrete steps, and guide clients from kickoff to achieving measurable time savings.

You’ll regularly review account health, spot early signs of drift, and act as the customer’s voice within Infinized, translating data into actionable product feedback and improvements.