Strategic Customer Success Lead — AI-Driven Finance Transformation

Datasnipper; Netherlands; On-site; EUR 70,000 - 110,000; Full time

Job summary

DataSnipper is seeking a Senior Customer Success Manager to guide customers from onboarding through long-term value, building trusted relationships. You will partner with audit, finance, and IT leaders to transform workflows using DataSnipper AI, drive adoption, and deliver measurable ROI across service lines.

You'll collaborate with Product, Engineering, and Sales teams to unlock value, expand our footprint, and ensure customers achieve strategic objectives with our platform.

Qualifications

• Hands-on audit background is a plus.
• Thrives in cross-functional teamwork with customers and internal stakeholders.
• 5+ years in Customer Success or similar client-service roles in B2B SaaS.
• Strong ownership, initiative, and attention to detail.
• Strategic partner mindset focused on business transformation.
• Fast learner in a dynamic environment with evolving priorities.
• Excellent written and spoken English; Dutch or French is a plus.
• Proven ability to drive measurable business outcomes through technology.

Responsibilities

• Own the customer journey from onboarding to long-term value and retention.
• Act as a Trusted Advisor to key stakeholders including Audit Partners and IT decision-makers.
• Drive business transformation with DataSnipper's AI-powered capabilities.
• Deliver strategic consultative solutions to optimise audit and finance workflows.
• Champion product adoption and value realisation through training and reviews.
• Build deep, trust-based customer relationships and partnerships.
• Collaborate with Product, Engineering, Sales, and Solutions Engineering.
• Identify expansion opportunities and demonstrate ROI to stakeholders.
• Lead engagements with audit and finance teams to drive adoption and retention.
• Develop comprehensive success plans and monitor health metrics.

Skills

Audit experience

Customer success mindset

Cross-functional collaboration

Ownership & accountability

English + Dutch/French proficiency

Job description

DataSnipper is seeking a Senior Customer Success Manager to guide customers from onboarding through long-term value, building trusted relationships. You will partner with audit, finance, and IT leaders to transform workflows using DataSnipper AI, drive adoption, and deliver measurable ROI across service lines.

You'll collaborate with Product, Engineering, and Sales teams to unlock value, expand our footprint, and ensure customers achieve strategic objectives with our platform.