AI-Driven Customer Success Manager

High Tech Campus Eindhoven; Eindhoven; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Travel allowance

23 vacation days

Growth opportunities

Office on High Tech Campus Eindhoven

Job summary

InSpace is building NOVA, the AI-powered platform that turns search queries into a scalable competitive advantage. As Customer Success Manager you will help customers realize value with NOVA, acting as a strategic sparring partner for our most important accounts and driving retention, growth and product feedback.

You will collaborate with Product & Development to translate customer insights into concrete improvements, manage onboarding from kickoff to success, and advise on content, visibility

Qualifications

• 3–5 years of experience in Customer Success, account management or project management, preferably SaaS, digital marketing or SEO.
• Experience with customer growth, churn prevention and stakeholder management within complex projects.
• Fluent Dutch and English communication skills.

Responsibilities

• Ensure customers realize value with NOVA and guide onboarding from kick-off to success.
• Act as strategic partner for customers to drive growth and retention.
• Identify opportunities, risks and churn signals and take proactive actions.
• Advise on content, visibility and growth strategies.
• Collaborate with tech and product teams to achieve customer goals.
• Translate customer insights into product improvements with Product & Development.
• Build lasting relationships and ensure strong customer experience.
• Contribute to optimizing and scaling CS processes.

Education

Higher professional or university degree

Job description

InSpace is building NOVA, the AI-powered platform that turns search queries into a scalable competitive advantage. As Customer Success Manager you will help customers realize value with NOVA, acting as a strategic sparring partner for our most important accounts and driving retention, growth and product feedback.

You will collaborate with Product & Development to translate customer insights into concrete improvements, manage onboarding from kickoff to success, and advise on content, visibility