Agency Growth & Ecommerce Success Manager

Channable; Utrecht; Hybrid; EUR 42,000 - 59,000; Full time

Benefits offered by this job

Vacation days

Hybrid work policy

NS travel card

Home office setup

Parental leave

OpenUp access

Channagym & wellness

Team events

Job summary

Channable is seeking a Growth Team member in Utrecht to manage portfolio and client relationships, drive retention, upsell, and forecast opportunities across agency partners and advertisers.

You will lead kickoff meetings, strategy reviews, and outcome-driven success plans while enabling larger advertisers and partners through scalable trainings. This role requires 32 hours/week and travel to clients as needed.

Qualifications

• At least 1 year in a customer-facing role, preferably in eCommerce.
• Interest in online marketing and eCommerce.
• Social, persuasive and energetic demeanor.
• Completed HBO education in commercial economics, (international) business, marketing or hospitality.
• Self-reflective, eager to learn and willing to improve.

Responsibilities

• Portfolio and client management: retention, churn prevention, upsell and forecasting.
• Lead kickoff meetings, strategic reviews, and partner-facing demos.
• Develop success plans with outcome-driven metrics for partners and advertisers.
• Deliver scalable trainings for larger advertisers and agency partners (onsite, online, abroad).
• Capture client insights for product, development and commercial teams.
• Collaborate with marketing on webinars and success stories.
• Support customer lifecycle optimization and CS processes.

Skills

Customer-facing experience

Interest in online marketing

Dutch and English fluency

Willingness to travel

Education

HBO degree in business/marketing/ hospitality

Job description

Channable is seeking a Growth Team member in Utrecht to manage portfolio and client relationships, drive retention, upsell, and forecast opportunities across agency partners and advertisers.

You will lead kickoff meetings, strategy reviews, and outcome-driven success plans while enabling larger advertisers and partners through scalable trainings. This role requires 32 hours/week and travel to clients as needed.