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Remote Mandarin Live Chat Support (E‑Commerce)
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Remote Mandarin Live Chat Support (E‑Commerce)
Job summary
A leading e-commerce client in Kuala Lumpur is seeking Mandarin-speaking Livechat Customer Support Representatives. The role involves liaising with customers via live chat, addressing product inquiries, and resolving issues in Traditional Chinese and English. Candidates need at least one year of experience in live chats, excellent communication skills, and a stable internet connection. This fully remote position offers competitive pay, health coverage, and professional growth opportunities.
Benefits
Qualifications
- Minimum 1 year of experience handling live chats.
- Must have experience handling the Taiwan market.
- Stable internet connection and a quiet workspace.
Responsibilities
- Liaise with customers via live chat to address inquiries.
- Respond in Traditional Chinese and English.
- Handle multiple chat sessions while maintaining service standards.
- Escalate complex issues and ensure resolution.
- Maintain documentation of customer interactions.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.