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Operations Manager – Study Abroad
Job summary
A leading study abroad consultancy is seeking an experienced Operations Manager to oversee centre operations in Kuala Lumpur. The role involves managing a team, ensuring high conversion rates for enquiries, and implementing effective processes. The ideal candidate will have 3–6 years of relevant experience in overseas education, a Bachelor's Degree, and strong sales and communication skills. This position offers up to 60,000 MYR, negotiable based on the industry standard.
Qualifications
- 3–6 years of experience in study abroad/overseas education with 1–2 years in team handling.
- Proven experience in meeting sales/admissions targets.
Responsibilities
- Manage study abroad centre operations including counselling and documentation.
- Lead and manage a small team with clear targets.
- Drive lead generation through local marketing initiatives.
- Ensure high walk-in and enquiry conversion.
- Track key metrics and present reports to founders.
- Implement and refine SOPs for startup environment.
- Ensure professional customer experience in front office operations.
Skills
Education
Tools
Operations Manager – Study Abroad
Location:Marine Drive, Kochi
Qualification: Bachelor’s Degree
Salary:Upto 60,000 (negotiable as per industry standard)
Experience:3–6 years of experience in study abroad/overseas education
- 3–6 years of experience in study abroad/overseas education with at least 1–2 years in team handling or branch/centre operations.
- Proven experience meeting sales/admissions targets and generating leads via offline and online channels.
- Strong understanding of international admissions and student visa processes (UK, Canada, Australia, Europe, etc.).
- Excellent communication, counselling, and stakeholder management skills.
- Ability to work in a fast-paced startup with high ownership and limited operational support.
- Proficiency in CRM/lead management tools, MS Office, and basic reporting.
- Manage end-to-end study abroad centre operations including counselling, applications, documentation, visa coordination, fees, and post-landing support.
- Lead, train, and manage a small team (counsellors, telecallers, front office) with clear targets and regular performance reviews.
- Drive lead generation through local marketing initiatives: school/college visits, education fairs, seminars/webinars, WhatsApp/email campaigns, and partnerships with agents/institutes.
- Ensure high walk-in and enquiry conversion through timely follow-up, quality counselling, and achievement of monthly enquiry, application, and revenue targets.
- Track key metrics (leads, conversions, revenue, TAT, student satisfaction) and present weekly reports to founders.
- Implement and refine SOPs, processes, and checklists suited for a fast-paced startup environment.
- Ensure a professional customer experience in front office operations, call handling, complaint management, and feedback closure.
- Coordinate with digital marketing/SEO teams for local campaigns, content needs, and follow-up on online-generated leads.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.