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Service Advisor
Job summary
An automotive service provider located in Penang, Malaysia is seeking a dedicated individual to handle service appointments and customer interactions. The role involves providing accurate cost estimates and ensuring customer satisfaction. Candidates should possess a diploma and demonstrate good customer orientation, friendliness, and positive serving attitude. Previous experience in a related field is a plus. The company values patience and trustworthiness in its service representatives.
Qualifications
- Candidate must possess at least a Diploma in any field.
- Experience in a relevant customer service field is an advantage.
- Must display friendliness, patience, and good verbal manners.
Responsibilities
- Schedule service appointments and obtain customer data.
- Provide accurate cost estimates for labour and parts.
- Maintain customer satisfaction ratings.
Skills
Education
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labour and parts. Establishes "promised time".
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
- Good customer orientation
- Positive serving attitude
- Friendliness and Patience towards customer
- Good verbal manners and showing respect and trustworthiness
- Candidate with working experience in related field will be added advantage
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.