Customer Service Officer - Mandarin Speaker

Cloud Sense Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur seeks a Mandarin-speaking individual to handle inbound inquiries. The ideal candidate should possess excellent communication and problem-solving skills, be able to work in a fast-paced environment, and manage multiple tasks efficiently. Responsibilities include addressing customer concerns, troubleshooting issues, and providing comprehensive assistance. Benefits include EPF/SOCSO, medical insurance, and performance-based bonuses, along with opportunities for career development.

Benefits

EPF/SOCSO

Medical Insurance

Attractive salary and performance-based bonuses

Career development opportunities

Allowance provided

Qualifications

• 1 year of customer service experience preferred.
• Fresh graduates are welcome to apply.
• Ability to work shifts, including weekends and public holidays.

Responsibilities

• Handle inbound customer inquiries via email and chat, and make calls if needed.
• Troubleshoot customer issues and provide solutions.
• Identify complex cases for escalation.
• Provide feedback for improving customer service processes.
• Maintain a professional attitude when interacting with customers.

Skills

Mandarin speaking

Excellent communication skills

Problem-solving skills

Interpersonal skills

Ability to work in a fast-paced environment

Job description

Prefer mandarin speaker as need to communicate with customer and colleagues from Taiwan and China

Excellent communication and interpersonal skills, with the ability to empathise and build rapport with customers

Strong problem-solving and critical-thinking skills to efficiently address customer inquiries and concerns

Ability to work in a fast‑paced, high-volume environment and manage multiple tasks simultaneously

Commitment to providing exceptional customer service and a genuine desire to help others

Able to work in shift including weekend and public holiday

Requirements

• 1 years of customer service experience
• Fresh graduate is welcome to apply
• Able speak in Mandarin
• Prefer mandarin speaker as need to communicate with customer and colleagues from Taiwan and China
• Excellent communication and interpersonal skills, with the ability to empathise and build rapport with customers
• Strong problem-solving and critical-thinking skills to efficiently address customer inquiries and concerns
• Ability to work in a fast‑paced, high-volume environment and manage multiple tasks simultaneously
• Commitment to providing exceptional customer service and a genuine desire to help others
• Able to work in shift including weekend and public holiday

Responsibilities

• Handle inbound customer inquiries and requests via email, and chat, , sometime need to call to customer to providing timely and efficient solutions
• Troubleshoot customer issues and provide comprehensive assistance to resolve problems
• Identify and escape complex or unresolved cases to the appropriate teams
• Provide feedback and suggestions for improving customer service processes and procedures
• Maintain a positive, professional, and courteous attitude when interacting with customers

Benefits

• EPF/SOCSO
• Medical Insurance
• Attractive salary and performance-based bonuses
• Opportunities for career development and growth
• Allowance will be provided