497
Analyst jobs in Malaysia
KYC Quality Analyst - ShopeePay
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IT Data Analyst
Travel & Expenses Analyst
IT Service Desk Analyst (German Speaking)
Financial Analyst - 1 Year Contract ! - Great Compensation
Financial Analyst - 1 Year Contract ! - Great Compensation
The Skills Coalition
Penang
MYR 40,000 - 60,000
Financial Analyst - Contract 1 Year Penang Malaysia
Analyst, Syndicated Operations
Partner Operations Manager
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Carbon Analyst
Reporting & Analysis Analyst III - (Global Business Services)
Reporting & Analysis Analyst III - (Global Business Services)
Kimberly Clark
Petaling Jaya
MYR 40,000 - 80,000
Treasury Operations Senior FX Officer - C11 - KUALA LUMPUR
Treasury Operations Senior FX Officer - C11 - KUALA LUMPUR
Citigroup Inc.
Kuala Lumpur
MYR 40,000 - 80,000
Senior Analyst - Payroll
Global Finance - Business Analyst (Open for Graduates)
Global Finance - Business Analyst (Open for Graduates)
Experian Asia Pacific
Cyberjaya
MYR 40,000 - 80,000
Compliance & Administrative Analyst
Quality Analyst - Mandarin - KL (Hospitality)
Business Analyst, Commercial Operations, JAPAC
IT PM/ Technical Delivery Manager (Lead), Customer and Credit Origination
IT PM/ Technical Delivery Manager (Lead), Customer and Credit Origination
UOB
Kuala Lumpur
MYR 60,000 - 100,000
System Analyst, Customer and Credit Origination (CRM)
Financial Analyst
Business Analyst
Procurement Data Analyst - Daily (SAP/JDE Expert)
Security Operations Analyst - APAC
Global Procurement Market Analyst - Additives (Lubricants)
Associate DevOps Analyst (Java, Linux, Oracle DB)
KYC Quality Analyst - ShopeePay
Shopee
Kuala Lumpur
MYR 48,000 - 60,000
Job description
Job Description
- Quality Assurance Reviews: Conduct weekly quality checks on customer service agents' performance and perform coaching to agents based on quality assessment results.
- Reporting and Documentation: Prepare clear and concise reports documenting findings from quality assurance reviews activities. Communicate these findings to relevant stakeholders and provide recommendations for remedial actions.
- Process Improvement: Collaborate with the customer service teams to identify process inefficiencies and propose enhancements to streamline processes.
- Training and Education: Assist in developing and delivering KYC training programs to employees across the organization to raise awareness and understanding of KYC and customer’s KYC experience.
- Bachelor's degree in any related field (or equivalent work experience).
- Knowledge of KYC frameworks and systems
- Experience in conducting quality assurance reviews or audits within the financial services industry.
- Excellent analytical skills with the ability to identify patterns, trends, and anomalies in data.
- Detail-oriented with exceptional documentation and report-writing skills.
- Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
- Ability to work independently and prioritize tasks to meet deadlines
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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