业务跟单 Sales Coordinator / Sales Admin / Sales Order Coordinator

Hongwei Plastic Hardware Sdn Bhd; Penang; On-site; MYR 33,000 - 56,000; Full time

Job summary

Hongwei Plastic Hardware Sdn Bhd in Penang, Malaysia, seeks an organized Order Coordinator to follow up customer orders from receipt to delivery and to coordinate with sales, production and customers.

You will monitor progress, resolve issues, maintain records, and ensure timely payments and documentation. English communication via email is required.

Qualifications

• Must be able to communicate in English via email.
• Proficient with Office software and basic Excel functions.
• Meticulous with records and able to manage multiple parties.

Responsibilities

• Receive customer orders, verify specifications, quantities and delivery dates.
• Track production progress and coordinate with workshop to meet milestones.
• Resolve exceptions promptly and maintain customer relationships.
• Prepare reconciliation statements and follow up on payments.
• Synchronise information with sales, production and other departments and maintain records.
• Perform other order-follow-up tasks as assigned by supervisors.

Skills

English communication

Microsoft Office

Excel

Tools

Microsoft Office

Excel

Job description

This role involves order follow-up and coordination between sales, production, and customers. You will manage customer orders from receipt through delivery, monitor production progress, maintain customer relationships, and ensure timely resolution of any issues that arise.

Key responsibilities

• Receive customer orders from sales, verify product specifications, quantities, and delivery dates
• Track production progress and confirm scheduling with the workshop to control delivery milestones
• Coordinate and resolve exceptions promptly when they occur
• Conduct regular account reconciliation with customers, prepare reconciliation statements, and follow up on payment collection
• Maintain customer relationships, receive customer feedback, synchronise information with business and production departments, and maintain proper records and filing
• Complete other order follow-up related work assigned by supervisors

About you

• Factory order follow-up experience or business assistant experience preferred
• Proficient in Office software, skilled with Excel basic functions
• Able to communicate with customers in English via email
• Meticulous approach to work, strong sense of responsibility, skilled at multi-party communication, able to handle work pressure
• Familiarity with hardware or packaging industry preferred