Workshop Operations Lead – Automotive Service

Volvo Trucks; Ipoh; On-site; MYR 134,000 - 201,000; Full time

Job summary

Volvo Trucks in Ipoh, Malaysia seeks an experienced Workshop Services Manager to lead the workshop and apprentice teams in the WTA department. You will plan workloads, allocate repair orders, and guide technicians to meet quality and efficiency targets.

You will coordinate with Parts, drive continuous improvements, and uphold health, safety, and ISO standards while mentoring staff and ensuring production quality across all campaigns.

Qualifications

• Malaysian Skills Certificate or Diploma in Automotive Engineering or related field.
• Formal training in leadership, communication and people skills
• Competencies required, taken from the Volvo Leadership competencies

Responsibilities

• Manage Workshop workload planning by using workshop planner software available.
• Monitor and manage respective campaigns, ensuring all campaigns are completed on schedule.
• Selection of & allocation of work/repair orders to Technician staff, including logging time on/off job on line.
• Assisting and guiding production staff either physically or technically where necessary or appropriate.
• Assisting and advising Technicians on trouble shooting & repair estimation.
• Ensuring Technician staff know what work they are to carry out, the scope of each job & the target time for the job.
• Developing, and re-appraisal of live repair orders, allocating Volvo Standard Time & Straight Time as each job progresses.
• Liaisons with Parts Department to ensure sufficient stocks of the correct parts are available.
• Test driving and assessment & reporting on finish production quality and completion of relevant Quality check document.
• Ensuring that all relevant Warranty Claim or Contract Claim displaced is correctly labelled and placed within the Warranty Material holding area.
• Workshop Productive Efficiency KPI.
• Actively developing team play between Technicians, Foreman & Service Advisors.
• Establishing & continuously reviewing productive staff’s knowledge skill attitudes and training needs.
• Keeping Workshop Facilities clean, tidy and in good condition reflecting Volvo Dealer Standards.

Skills

Communication

People management

Leadership

Customer service

Teamwork

Computer literacy

Education

Malaysian Skills Certificate or Diploma in Automotive Engineering

Job description

Volvo Trucks in Ipoh, Malaysia seeks an experienced Workshop Services Manager to lead the workshop and apprentice teams in the WTA department. You will plan workloads, allocate repair orders, and guide technicians to meet quality and efficiency targets.

You will coordinate with Parts, drive continuous improvements, and uphold health, safety, and ISO standards while mentoring staff and ensuring production quality across all campaigns.