Workshop Supervisor (ipoh)

Volvo Group; Chemor; On-site; MYR 90,000 - 150,000; Full time

Job summary

Volvo Group Malaysia is seeking a skilled Workshop Supervisor to lead service management for the workshop and truck operations. You will manage mechanics and apprentices in the WTA department, plan workloads, and allocate repair orders to technicians to ensure productive efficiency.

The role requires strong leadership, English proficiency, and a commitment to safety and quality. You will liaise with Parts to maintain parts availability and coach the production team toward continuous improvements.

Qualifications

• Malaysian Skills Certificate or a Diploma in Automotive Engineering.
• Formal training in leadership, communication and people skills.
• Minimum 7 years in the commercial vehicle industry with 3 years in workshop management.

Responsibilities

• Plan workshop workload and allocate repair orders to technicians.
• Monitor campaigns and ensure on-schedule completion.
• Coach production staff and guide troubleshooting and repair estimation.
• Ensure health, safety, and quality standards in workshop.
• Coordinate with Parts Department to maintain stock.

Skills

English proficiency

Leadership

Team coaching

Problem solving

Adaptability

Data entry

Volvo knowledge

Workshop experience

Education

Diploma in Automotive Engineering

Malaysian Skills Certificate

Tools

Workshop planner software

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Mission / Purpose of the Job

• Service management for workshop & truck
• To manage mechanics & apprentice in WTA department

Scope and Influence

Scope:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Influence:

• Responsibilities include planning, assigning, and directing work; addressing complaints andresolving problems.

Key Responsibilities/Accountabilities

• Manage Workshop workload planning by using workshop planner software available
• Monitor and manage respective campaigns, ensuring all campaigns are completed onschedule
• Selection of & allocation of work/repair orders to Technician staff, including logging time on/offjob on line. This is to ensure technicians with appropriate skills are allocated to jobssominimizing the risk of compromising productive Efficiency & job finish quality.
• Assisting and guiding production staff either physically or technically where necessaryorappropriate
• Assisting and advising Technicians on trouble shooting & repair estimation
• Ensuring Technician staff know what work they are to carry out, the scope of each job & thetarget time for the job
• Developing, and re-appraisal of live repair orders, allocating Volvo Standard Time & StraightTime as each job progresses
• Liaisons with Parts Department to ensure sufficient stocks of the correct parts areavailable and supplied on time to the production area and to the relevant workstation.
• As and when necessary Test driving and assessment & reporting on finish productionquality and completion ofrelevant Quality check document.
• Ensuring that all relevant Warranty Claim or Contract Claim displaced is correctly labelledandplaced within the Warranty Material holding area.
• Making recommendations with regard to overtime working. (NB it must only be authorized ifthe time will be fully productive and not compromise the workload of the following shift)
• Actively developing team play between Technicians, Foreman & ServiceAdvisors.
• Establishing & continuously reviewing productive staff’s knowledge skill attitudes and training needs from production statistics.
• Making sure Workshop Facilities are kept clean and tidy and that equipment is in good condition reflecting the Volvo Dealer Standards and the Distributors own image of an efficient and Modern Retail Dealer.
• Controlling, co-ordination and motivating Team as well as implementing Company Policy including discipline where applicable.
• Leading by example you will ensure a high level of Health & safety performance within the area of responsibility.
• To review processes and workings practices and implement improvements where appropriate.
• To answer technical queries from both internal and external customers, referring them to other sources of information where appropriate.
• To participate in ISO 9001 & ISO 14001 implementation throughout the organization and full cooperation in HSE implementation.

Key Targets and Results

• Customer Satisfaction (CSI) through quality of administration work & service

Educational and/or Training Qualifications and Certificates

• Malaysian Skills Certificate or Diploma in Automotive Engineering or related field.
• Formal training in leadership, communication and people skills
• Competencies required, taken from the Volvo Leadership competencies (see competenciesbelow)

Experience and Knowledge

• Minimum 7 years’ experience within the commercial vehicle industry with 3 years’ experiencewithin workshop management
• Experience in managing both people & processes.
• To be at all times a team player.

Technical / Functional / Language Skills

• To be able to confidently communicate at all levels both written and verbally.
• To be at all times have a flexible approach to work commitment
• To be able to coach & provide support & guidance to his production team
• To be able to adapt and take on new skills and approaches.
• To have a consistent & proven ability in handling productive staff in terms of support motivation & discipline
• Needs to have a good understanding of the Volvo Group Businesses
• As all documentation is in English, proficiency in the English language is required.
• Computer literacy and data entry skills
• Technical / mechanical skill knowledge
• Exposure to a service / workshop environment (highly desirable)

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.