Lead Automotive Workshop Supervisor

Edaran Otomobil Nasional; Shah Alam; On-site; MYR 56,000 - 89,000; Full time

Job summary

Jora Malaysia is seeking a skilled Workshop Supervisor to oversee all repair operations and staff performance in our service center. You will diagnose issues, advise on repairs, and supervise technicians to ensure quality and timely completion.

You will also manage warranty processes, maintain tool inventories, coordinate vehicle flow to bays, and uphold SOPs, ISO, and safety standards while delivering excellent customer service.

Qualifications

• Minimum SPM & SKM in Automotive Technology or equivalent technical qualification.
• At least 5 years' hands-on experience in automotive repair, diagnostics, and troubleshooting.

Responsibilities

• Supervise all staff under his charge and be responsible for their work.
• Analyze and diagnose repair work and inform service advisor on required repairs.
• Advise job controller on problematic repairs after receiving customer information.
• Supervise repair work and assist technicians in troubleshooting and repairs.
• Inform service advisor of delays and additional repairs/defects.
• Ensure efficiency and productivity; analyze reasons for repeat jobs.
• Tag and arrange warranty parts; dispose of defective warranty parts per SOP.
• Maintain inventory of tools, shop supplies, and equipment; ensure maintenance schedules.
• Train technicians and workshop personnel; monitor on-the-job training.

Skills

Staff supervision

Automotive diagnostics

Repair troubleshooting

Warranty procedures

Customer service

Bahasa Malaysia & English

Job description

Jora Malaysia is seeking a skilled Workshop Supervisor to oversee all repair operations and staff performance in our service center. You will diagnose issues, advise on repairs, and supervise technicians to ensure quality and timely completion.

You will also manage warranty processes, maintain tool inventories, coordinate vehicle flow to bays, and uphold SOPs, ISO, and safety standards while delivering excellent customer service.