Chinese-speaking Interpreter for Overseas Chinese Clients (Full-time, Work-from-Home)

TP; Penang; Remote; MYR 56.000 - 78.000; Vollzeit

Zusammenfassung

TP Malaysia Teleperformance is hiring a full-time Chinese-speaking interpreter to work from home in Malaysia. You will provide Mandarin-Chinese-English-Chinese interpretation and customer support, handling emails and calls while meeting SLAs.

The role requires strong communication, adaptability to a fast-paced BPO environment, and English proficiency at CEFR C1/C2 with Mandarin skills; training is provided for those without experience.

Qualifikationen

• Proven customer service or call center experience preferred; training provided.
• English proficiency at CEFR level C1/C2; Mandarin Chinese proficiency required.

Aufgaben

• Provide professional customer support via email and verbal interpretation (Chinese-English-Chinese).
• Handle inquiries, issues, and complaints ensuring SLAs and quality standards.
• Accurately document interactions and update system data.
• Provide product or service-related assistance per SOPs.
• Collaborate with Operations, Technical, Quality, and other teams to resolve issues.
• Meet individual and team KPIs including response time and customer satisfaction.

Kenntnisse

Communication skills

Customer service mindset

BPO experience

Typing 40 WPM

Basic computer skills

Adaptability

Ausbildung

Bachelor’s degree or Diploma

Tools

Windows OS

MS Office

Jobbeschreibung

We cordially invite you to join TP Malaysia Teleperformance.

Language: Mandarin or Cantonese (BPO role based in Malaysia)

Work Location: Malaysia (Work-from-home); must be willing to work night shifts

Employment Type: Chinese-speaking Interpreter (Full-time, Work-from-home)

Income: MYR 5,000-7,000 (post-EPF deduction); sufficient for a comfortable lifestyle for a single person.

Requirement: A personal resume for a job application.

Job Responsibilities :

• Provide professional customer support via channels such as email and verbal interpretation (Chinese-English-Chinese).
• Handle customer inquiries, issues, and complaints, ensuring service levels meet SLAs and quality standards.
• Accurately document customer interactions and promptly update system data.
• Provide product or service-related assistance to customers in accordance with Standard Operating Procedures (SOPs).
• Collaborate closely with internal teams (Operations, Technical, Quality, etc.) to ensure efficient issue resolution.
• Meet individual and team KPIs, including response time, customer satisfaction, and resolution rates.

Requirements

• Strong communication skills and a customer-service mindset.
• Ability to adapt to a fast-paced, target-driven Business Process Outsourcing (BPO) work environment.
• Prior experience in customer service, call centers, or BPO is preferred (training provided for those without experience).
• Basic computer proficiency.

Technical Skills:

• Typing speed of at least 40 words per minute (WPM) with an accuracy rate of no less than 90%.
• Computer proficiency; familiarity with Microsoft Windows operating systems and Microsoft Office software.

Qualifications

Education:

• Bachelor’s degree, or at least a Diploma (or equivalent qualification); major is open.
• English proficiency at C1 or C2 level; proficiency in Mandarin Chinese (listening, speaking, reading, and writing).
• (Reference standard: Common European Framework of Reference for Languages - CEFR)