Warranty Operations & Dealer Support Specialist

Chery Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Chery Malaysia seeks a Warranty Operations Coordinator to manage dealer warranty claims and PDI reporting in a full-time role based in Kuala Lumpur. You will serve as the key contact for dealers, ensuring timely, accurate warranty processing and compliance with corporate guidelines.

The role requires 1 year of experience in automotive aftersales or warranty operations, with strong Excel skills and effective cross-functional communication.

Qualifications

• Minimum 1 year in automotive aftersales or warranty operations.
• Knowledge of warranty procedures and dealer operations.
• Strong coordination and communication skills.
• Proficient in Microsoft Excel for reporting.

Responsibilities

• Evaluate, process, and approve dealer warranty claims and PDI reports according to guidelines.
• Serve as primary contact for dealers, providing technical and procedural warranty support.
• Perform regular warranty audits to monitor dealer compliance and action gaps.
• Verify PDI submission accuracy to ensure quality before delivery.
• Generate and analyze weekly and monthly warranty tracking reports.

Skills

Warranty operations

Dealer coordination

Communication skills

Excel proficiency

Tools

Microsoft Excel

Job description

Chery Malaysia seeks a Warranty Operations Coordinator to manage dealer warranty claims and PDI reporting in a full-time role based in Kuala Lumpur. You will serve as the key contact for dealers, ensuring timely, accurate warranty processing and compliance with corporate guidelines.

The role requires 1 year of experience in automotive aftersales or warranty operations, with strong Excel skills and effective cross-functional communication.