Warranty Executive (Yearly Contract Renewable)

Chery Malaysia; Kuala Lumpur; Presencial; MYR 36.000 - 48.000; Jornada completa

Descripción de la vacante

Chery Malaysia seeks a Warranty Operations Coordinator to manage dealer warranty claims and PDI reporting in a full-time role based in Kuala Lumpur. You will serve as the key contact for dealers, ensuring timely, accurate warranty processing and compliance with corporate guidelines.

The role requires 1 year of experience in automotive aftersales or warranty operations, with strong Excel skills and effective cross-functional communication.

Formación

• Minimum 1 year in automotive aftersales or warranty operations.
• Knowledge of warranty procedures and dealer operations.
• Strong coordination and communication skills.
• Proficient in Microsoft Excel for reporting.

Responsabilidades

• Evaluate, process, and approve dealer warranty claims and PDI reports according to guidelines.
• Serve as primary contact for dealers, providing technical and procedural warranty support.
• Perform regular warranty audits to monitor dealer compliance and action gaps.
• Verify PDI submission accuracy to ensure quality before delivery.
• Generate and analyze weekly and monthly warranty tracking reports.

Conocimientos

Warranty operations

Dealer coordination

Communication skills

Excel proficiency

Herramientas

Microsoft Excel

Descripción del empleo

Work Arrangement: Full-time (Monday to Friday)

Responsibilities

• Evaluate, process, and approve dealer warranty claims and Pre-Delivery Inspection (PDI) reports in alignment with corporate guidelines.
• Serve as the primary point of contact for dealers, offering technical and procedural support on warranty operations.
• Perform regular warranty audits to track dealer compliance, identify operational gaps, and oversee corrective action implementation.
• Verify PDI submission accuracy and completeness to ensure quality standards are met prior to vehicle delivery.
• Generate and analyze weekly and monthly warranty tracking reports.

Requirements

• At least 1 year of experience in automotive aftersales or warranty operations, preferably handling high-volume warranty claims.
• Good knowledge of automotive warranty procedures and dealer operations.
• Strong coordination and communication skills, with the ability to work effectively with dealers and internal stakeholders.
• Proficient in Microsoft Excel, with the ability to prepare and analyse reports.
• Willing to accept a 1-year renewable contract arrangement.